Job Profile Imaging Scheduler Call Center

MultiCare Health System
paid time off
United States, Washington, Auburn
202 North Division Street (Show on map)
Jan 06, 2025
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: 8 hour shift in the hours of 7:30am-5:00pm Position Summary The Imaging Scheduler - MHS Call Center is responsible for the scheduling and coordination of pediatric and adult patients for all Imaging outpatient services and procedures. This position requires the ability to learn and retain a broad base of knowledge concerning all examinations and make quick, independent decisions using good judgment. Work situations require a service-oriented individual with the ability to respond to physicians, patients and families with sympathy, respect and understanding. Contacts include patients, families and referring physicians and their office staff, Radiologists, Nursing, and all Imaging Modality Technologists. Requirements Post high school clerical vocational training or college course work preferred Medical Terminology certification preferred Minimum one year scheduling patients in a medical setting or Imaging Support experience preferred Minimum one year experience working with EMR or RIS preferred Skills equivalent to an experienced tier two or a tier three call center agent can substitute for some of the above requirements if approved by HR Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.