Service Technician

POSITION SUMMARY/OBJECTIVE:

The incumbent is primarily responsible for troubleshooting MEP systems for all Harper Limbach customers. This person quickly and efficiently diagnoses problems, communicates the scope of effort out to customers, and identifies the most cost-effective and timely solution to resolve the issue.

KEY TASKS & RESPONSIBILITIES:

• Diagnoses problems within building systems, and either resolves or escalates them as appropriate.
• Utilizes HVAC diagnostic equipment to identify systems issues.
• Reviews blueprints and specifications to determine work details and procedures.
• Leverages knowledge of building plans to inspect structures and locate key serviceable items.
• Keeps records of assignments and produces detailed work reports to ensure all billing is accurate.
• Works directly with customers to develop solutions to all concerns, issued in order of magnitude.
• Upsells on-going maintenance contracts to non-contract customers, when appropriate.
• Employs specialized techniques, equipment, and materials to accelerate the diagnostic process.
• Directs apprentices engaged in any type of repairs, and coaches them in the proper means and methods for quality, safe, and effective execution of required work.
• Services, repairs, adjusts, and tests mechanical devices and equipment.
• Inspects equipment, structures, and materials to identify the cause of errors, safety hazards, or other issues, and solutions or escalates them appropriately.

CONDUCT STANDARDS:

• Maintains appropriate Company confidentiality at all times.
• Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
• Cultivates and promotes the "Hearts & Minds" safety culture.
• Consistently exemplifies the Core Values of the Company (we CARE, we ACT WITH INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).

WORK ENVIRONMENT:

• This position operates primarily in the field, responding to customer calls for service on MEP systems. Jobsite work is likely to entail varying exposure to weather, potentially harmful materials or chemicals, fumes, odors, noise, dangerous machinery, and/or other conditions typically associated with a live construction site.

PHYSICAL DEMANDS:

(Approximations on a daily basis)

TRAVEL:

• This position may require up to 75% local travel.

MINIMUM QUALIFICATIONS:

• 6+ years of MEP service experience in industrial, commercial, and/or building HVAC preventive maintenance.
• Universal EPA Certification.
• Basic computer proficiency, including experience with Microsoft and Google products.
• Ability to explain complex HVAC issues to customers in a way they can understand.
• Exceptional time management skills.
• Must be fluent and able to effectively read, write, and communicate in English.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.

PREFERRED QUALIFICATIONS:

• Completed OSHA 30-Hour Training.
• Current First Aid/CPR Certification.

This job description is intended to describe the general nature of work being performed by the individual who assumes this role, not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.