Senior Director, Transformation

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Senior Director, Transformation

Location: Chicago, IL (on-site)

The Opportunity

The Senior Director, Transformation (Transformation Lead) will be the strategic Accelerate 2030 Transformation Program lead serving as a key partner to (and reporting directly to) the Chief Transformation Officer ("CTO"). This role is responsible for developing, deploying, and managing ongoing cross-Program processes that enable executional certainty against Accelerate 2030 targets. Acting as a central integrator across initiatives, this role collaborates closely with Transformation Office ("TO") Program Managers, functional and business segment leaders, and initiative owners alike to shape priorities, prepare decision-making, and drive clarity around TO processes to maintain momentum across the Accelerate 2030 transformation agenda.

Serving as a high-level strategic partner to the Chief Transformation Officer, this role helps turn strategic ambition into clearly defined efforts to deliver on outcomes, report on execution progress, and manage special ad hoc projects or communications. This role will provide the Global Executive Board with a clear line of sight on progress, risks, dependencies, and decisions required, enabling the CTO to steer the transformation Program effectively while ensuring work across initiatives remains aligned to Accelerate 2030 strategic objectives.

Key Responsibilities

Project Planning & Execution

• Partner closely with the CTO to help coordinate transformation agenda, including priorities, governance, and critical decisions required to advance delivery within the transformation team and broader organization
• Design and deploy Program governance and processes for preparing updates, coordinating meeting inputs, capturing decisions, and tracking the completion of next step actions to ensure issue resolution and decision follow-through
• Coordinate Transformation Office activities across business segments (Leasing Advisory, Capital Markets, REMS) and functions and through the Program framework of imperatives and initiatives to ensure seamless project integration
• Proactively flag interdependencies across the Program and support targeted mitigating or resolving actions across stakeholders
• Work with TO Program Managers, Finance, and functional stakeholders to monitor initiative progress, business case delivery, and value realization across the transformation portfolio
• Sequence Program-wide activity through cross-cutting view of milestones and initiative timelines
• Support prioritization and resource discussions across the transformation, helping surface trade-offs and ensure focus remains on the highest-value initiatives and actions
• Provide line of sight to progress, risks, and decisions for senior stakeholders across the Program, escalating critical issues as needed and facilitating removal of roadblocks to help maintain pace across the transformation
• Managing the Accelerate 2030 Program's daily operations, including overseeing the totality of initiatives and optimizing processes as needed

Coordination & Communication

• Lead Transformation Office support communications including managing meeting cadences, preparing analyses and update materials, and communicating on behalf of the Transformation Office
• Maintain regular communication with TO Program Managers and senior stakeholders to deliver a total Program perspective on core priorities and transformation direction, highlighting areas of divergence and supporting resolution where needed
• Prepare holistic Program reporting materials (with support from TO Program Managers), including presentations, status reports, dashboards, enablement materials, working documents and executive updates
• Lead and facilitate key Program meetings, including stage gate meetings, and document key decisions, actions, and next steps
• With support from Transformation Communications, develop compelling narratives for GEB meetings, Board meetings, and other key forums, translating transformation priorities into clear and actionable messaging
• Coordinate with business segment and functional subject matter experts to deliver targeted expertise across the Program
• Support change management and communications vendor management and external consultant coordination as required Performance Monitoring & Quality Assurance
• Document lessons learned and contribute to Transformation Office knowledge base to be shared within the Program and across ongoing initiatives at JLL
• Support continuous improvement of project management processes and tools, ways of working, communication, and execution discipline across initiatives
• Constructively challenge initiative teams where progress, pace, or quality is off-track while resolving roadblocks

Requirements

• Bachelor's degree required; PMP certification or project management credentials preferred
• 3 - 5 years of project management experience with 2+ years in transformation or broad strategic Program execution / delivery (Chief of Staff experience is a plus)
• Experience in professional services, real estate, or related industries preferred
• Proven track record delivering high visibility or strategic projects from planning through execution in complex, matrix organizational environments and cross-functional teams
• Strong proficiency in project management methodologies (Agile, Waterfall, hybrid approaches)
• Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPoint
• Experience with project management software tools (e.g., Monday.com, Smartsheet, MS Project)
• Basic financial analysis capability, including experience supporting business case development and budget tracking and value delivery
• Proven ability to synthesize outputs across multiple teams into clear implications, recommendations, and actions for leadership
• Experience working closely with senior leaders to prepare materials, frame decisions, and support governance and operating cadence
• Ability to manage competing priorities and stakeholder expectations
• Experience managing project timelines, dependencies, and resource constraints
• Risk identification and mitigation planning capabilities

Core Competencies

• Results-oriented approach with strong accountability for project outcomes
• Detail-oriented with ability to see broader strategic context
• Proactive mindset with bias for action
• Adaptability and flexibility in fast-paced, changing environment
• Professional integrity and reliability in stakeholder interactions
• Cultural sensitivity for global organization dynamics
• Enterprise familiarity to understand nuance and priorities between / across business segments
• Clear communicator with the ability to frame messaging for both the day-to-day details and for seniorlevel strategy by simplifying complex topics into key messages, progress, issues, and decisions
• Strategic business acumen that balances enterprise-wide trade-offs, perspectives, and solutions

Success Metrics

• Stakeholder satisfaction with project execution and communication
• Quality of project deliverables and adherence to standards
• Contribution to overall Program success and strategic objective achievement
• Personal development in project management capabilities and transformation expertise

Career Development Opportunities

• Exposure to enterprise-wide strategic transformation initiatives
• Cross-functional collaboration and visibility across JLL's global business segments
• Mentorship and development within the transformation office team

The listed compensation below reflects base salary. This role is eligible for a discretionary performance bonus.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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