Acute Care Case Manager - 141909

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the transformation of existing departments, under the oversight of the Executive Director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS); Health Promotion Services (HPS); Counseling and Psychological Services (CAPS); Assessment and Analytics (SHAA), Strategic Planning, Innovation and Research (SPIR); and SHW Administration (ADM).

CAPS delivers campus-based mental health services to registered UC San Diego undergraduate, graduate, and professional school students. CAPS' multicultural, multidisciplinary, and student-centered staff strives to deliver trauma informed, culturally proficient counseling and psychiatric services, psycho-educational preventive outreach and early intervention programming, consultation, research, and training opportunities. CAPS is accredited by the International Accreditation of Counseling Services (IACS) and the Post-doctoral Resident Training Program is affiliated with the Association of Psychology Postdoctoral and Internship Center (APPIC). CAPS is fully committed to self-examination, peer review, and quality improvement through the utilization of metrics, data, clinical outcomes, client experience measurements and feedback.UC San Diego Counseling and Psychological Services (CAPS) is seeking a clinical case manager, skilled in acute mental health care and experienced in reducing barriers to student mental health access in a multicultural university environment, to provide mental health services for a diverse student population.

Under the general supervision of CAPS Clinical Director, the Acute Care Case Manager incorporates trauma-informed mental health care and case management services to support students who may be vulnerable to a mental health crisis, are experiencing trauma or other significant symptoms, and/or are experiencing academic decline. Serves to support students with higher acuity symptom presentations who are enrolled in specialty programs and/or do not meet the CAPS scope of service, necessitating more complex case management services. The incumbent will co-facilitate or fill-in for group facilitator for Triton Lighthouse skills-based therapy groups, as needed.

Independently or in collaboration as part of a treatment team, conducts needs assessments, determines appropriate treatment plans, programs, and resources for students, offers crisis intervention, safety assessment and planning, assists students with discharge plans, resource navigation, and coordination of appropriate levels of care, including internal and external referrals. Provides urgent care triage and back-up shift coverage as needed, and bridge care support for students requiring a higher level of service in the continuum of care. Consults and collaborates with stakeholders in the campus community and with resources in CAPS mental health referral system in the San Diego community. Assists students with establishing coverage and/or understanding their benefits to access outside care.

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and campus policies and procedures; resolves a wide range of issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

• A Master's degree in area related mental health area with equivalent experience is required.

• Licensed in a Behavioral Health Counseling discipline. Candidates licensed out of state must have CA license application in process at the time of offer.

• Five (5) or more years of licensed relevant experience.

• Basic Life Support (BLS) Certification by the start date.

• Advanced knowledge and understanding of clinical counseling principles, methods, procedures, and standards. Advanced knowledge of a specific counseling domain. Expertise or advanced training in high acuity treatment methods, such as Intensive Outpatient programs or Partial Hospitalization programs. Advanced training and expertise in trauma-informed care, managing mental health crises, completing risks assessment and disposition planning.

• Skills associated with program development and implementation.

• Advanced ability to develop and present educational programs and / or workshops. Proven ability to develop and implement culturally proficient, responsive, and effective outreach programs and provide consultation, mental health promotion, and preventative psycho-educational outreach services. Group facilitation skills to lead meetings and therapy groups.

• Advanced ability to evaluate the progress of therapeutic approach and modify as necessary.

• Advanced problem-solving and critical-thinking skills. Proven ability to conduct culturally responsive and focused clinical interventions for the wide range of presenting issues with varying degrees of acuity, severity, and complexity.

• Ability to work in a highly collaborative manner with diverse client group. Demonstrated commitment to inclusion, to foster the best possible working and learning environment. Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community.

• Advanced knowledge of legal and ethical issues related to patients' rights. Demonstrated knowledge and understanding of state and federal health care privacy laws, 5150 holds, Title IX, VAWA, ADA, Title II, HIPAA and FERPA, as well as professional ethics or regulations that govern the work. Demonstrated advanced knowledge of and responsibility for upholding laws governing the practice of mental health and behavioral health care in the State of California

• Advanced verbal and written communication with the ability to influence and persuade. Proven ability to work effectively in teams and interact easily, collaboratively, and productively with colleagues, supervisors, and member's of the campus community, maintaining a positive and cooperative work environment and relationships.

• Knowledge of business software and specialized applications / systems used in behavioral health settings. Experienced with medical/mental health records systems (EMR or EHR)

• Ability to at all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance, and demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. All staff members are required to uphold the UCSD Principles of Community and to promote a positive and collaborative team environment.

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee injury events. Attend required trainings and refreshers for use and proper steps to follow.

• Must complete all required training assigned by UCOP, UCSD, CAPS and SHW on a timely basis.

• Specific training and/or experience working with problems particularly prevalent in college-age population, and in interdisciplinary setting focusing on student wellness.

• This position is funded for three years and may be extended contingent upon available funding.

• Employment is subject to a criminal background check and pre-employment physical.

• Pre-employment credential verification, and reappointment every three years thereafter.Pre-employment physical, TB, and health clearance is required, plus annual vaccinations per COEM requirements.

• Must work on campus with ability to telecommute for work, if/when needed and operationally feasible, as determined by department.

• Must work some evenings, weekends, holidays for emergency coverage rotation. Various work locations, if needed and deemed necessary by the department.