New 
Front Office Assistant Manager
 Omni Hotels & Resorts | |
70000-70000
| |
 United States, Florida, Fort Lauderdale | |
| 1850 Southeast 17th Street (Show on map) | |
 Oct 19, 2026 | |
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Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. JOB PURPOSE: To ensure the maximum guest satisfaction in a consistent and controlled atmosphere providing Food and Beverage products complying with Omni Food & Beverage standards. Responsible for the proper training and supervision of Food & Beverage personnel. ESSENTIAL JOB FUNCTIONS: * Ensure that Four Diamond standards and a consistent level of guest satisfaction are met. * To be thoroughly acquainted with front desk, guest services, and ideal services operations. * Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS standards being followed). * To be thoroughly acquainted with all check-in and check-out procedures and policies, including familiarity with all hotel amenities and local attractions. * Ensure all needed reports and checklists are run and completed. * Continued training done with all associates - conducting four Moments of Service on each associate, per month. * To appropriately protect confidential guest information and guest room key access according to Front Office SOP's. * Possess a thorough familiarity with the Select Guest program. Provide required SG training to staff. * Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. * Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest. * Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. * Participate in issue prevention meetings and respond to alerts in Opera according to direction of management. * Communicate all hotel, guest, and group information to associates on a daily basis. * Become familiar with all hotel operating systems and programs. * Assist with weekly supply inventory and order front office supplies and uniforms. * Assist with rate discrepancy report. * Assist with balance reports and credit check reports daily. * Adhere to all Systems and Controls of the Front Office, and appropriate areas of responsibilities. * Assist with the creation of schedules and monitor staffing levels according to business cycles. * Recruit, interview, hire, and train Front Office line associates. * Effectively coach and counsel associates as needed and complete performance evaluations. * Responsible for scheduling and facilitating monthly OST meetings including agenda development and execution (one training hour per month and meeting minutes on file in HR monthly). * Responsible for ensuring all Omni Standards are applied with regard to new hire training paperwork and orientation, disciplinary procedures, uniform issuance. * Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences. * Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies. Reinforce and train associates on Power of One and Power of Engagement principles. * Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. QUALIFICATIONS: * Minimum of 3 years directly related experience (Hotel-Front Desk) in a managerial role. * Exceptional knowledge and understanding of front office and guest services operations. * Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. * Ability to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests * Able to set priorities for the Front Office team and provide feedback to others that enhances performance. * Prior experience managing schedules, payroll, service recovery and associate relations matters required. * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone * Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment. * Ability to work well under pressure, dealing with many arrivals and departures within a short period of time * Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. * Developed computer proficiencies, OPERA experience a plus. * Must be able to work a variety of shifts, including weekends and holidays. ENVIRONMENT & POSITION ANALYSIS: * Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. * Stand or walk for an extended period or for an entire work shift. * Requires repetitive motion. * May work both indoors and outdoors in motor lobby parking area. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |