Technical Support and Events Specialist

Love What You Do. Support the Pros Behind the Shows!

Full Compass Systems is a family-owned business with nearly 50 years of building strong relationships with both employees and customers. As a one-stop shop for audio, video, lighting, and musical equipment, we serve organizations of all sizes, from Fortune 100 companies to local startups and everything in between.

• On-site restaurant
• Volunteer Time Off (VTO)
• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan

This is a full-time, on-site position. The regular schedule is Monday through Friday, with occasional evening and weekend hours as business needs require.

Join a team that helps bring performances, productions, and events to life while building a rewarding career with a company that values its people.

Position Summary

The Technical Support & Events Specialist is responsible for staging and operating audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events, as well as maintaining and rotating gear in studios and retail spaces. The role also develops and delivers training seminars and webinars for internal sales associates and, when directed, for end users in collaboration with vendors. In addition, this position provides secondary technical product support for the Sales Department and customers, including consultation on system specification, integration, and operation.

Essential Job Duties

• Stage, set up, and operate audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events.
• Plan, develop, and deliver internal training sessions, webinars, and demonstrations for sales staff; assist with vendor-led trainings and, when directed, support end-user training.
• Maintain and rotate equipment in studios, training rooms, and retail spaces; ensure systems are in proper working order and restored to default settings after use.
• Troubleshoot and resolve technical issues during internal events to ensure professional results
• Provide secondary technical support to the Sales staff, including consultation on product application, integration, and connectivity.
• Assist in preparing and presenting product demonstrations, trainings, and technical seminars in collaboration with the Tech Team and vendors
• Participate in manufacturer trainings and certification programs to maintain up-to-date product knowledge.
• Support Tech Team initiatives by reviewing new products, researching applications, and sharing technical information with internal teams.
• Maintain equipment, cables, and shop tools to ensure functionality and a safe, organized work environment.
• Demonstrate consistent and reliable attendance, maintain a professional demeanor, and participate in departmental meetings as required.
• Provides support through additional tasks and responsibilities aligned with business needs.

Required Education and Experience

• High school diploma, or equivalent.
• Experience with Pro Audio, Visual, and Lighting equipment.

Preferred Education and Experience

• Customer service experience preferred.
• 2+ years of hands-on live audio/video/lighting production experience

Qualifications

• Flexible and available to work nights, weekends, and special events as needed.
• Strong ability to teach and train others on the technical operations of products.
• Physically able to lift up to 75 pounds on a regular basis.
• Valid Wisconsin driver's license with clean driving record and current insurance.
• Hands-on working knowledge of:
• Audio equipment: mixers, microphones, DSP, amplifiers, speakers, recorders.
• Video equipment: cameras, decks, switchers, projectors.
• Stage lighting: dimmers, controllers, fixtures, intelligent lighting, and special effects.
• Tools and test equipment: soldering iron, multi-meter, and related hand tools.

Core Competencies

• Performs well under pressure and meets tight deadlines.
• Skilled at multitasking and prioritizing duties during live events.
• Excellent verbal and written communication skills.
• Maintains a consistently positive, collaborative, and constructive approach.
• Represents the company with professionalism, fairness, and honesty in all interactions.
• Balances quality with efficiency to achieve optimal results.
• Effectively manages multiple projects in a fast-paced environment.

Work Environment

Work is performed indoors and outdoors, with frequent travel outside of the office. The employee may be required to regularly lift and/or move up to 75 pounds. The employee is required to sit for extended periods; frequently stand and walk; reach above shoulders; and use standard office equipment, including a computer, telephone, copier, printer, and virtual collaboration software. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.