Field Support Specialist III (33010)

Are you an ultra-organized data enthusiast who thrives in a fast-paced environment? We are looking for a Field Support Specialist to serve as the critical backbone of our field operations team. In this role, you will act as the data bridge between our field representatives and our internal database systems-ensuring every order, update, and communication is perfectly tracked, routed, and executed.

If you love keeping details sorted, mastering multiple specialized software platforms, and helping a team cross the finish line every day, we want to hear from you!

Schedule & Environment

• Hours: Monday - Friday, 7:00 AM - 3:30 PM
• Consistency: Enjoy a steady, daytime schedule with your weekends completely free.

What You'll Achieve (The Impact)

• Data Command Center: Master and navigate proprietary databases like WinCopy, ABI Pro, Odyssey, and SolCom to translate real-world field updates into accurate digital logs.
• Mission Control for Field Reps: Track, log, and status daily field representative routes, ensuring 100% order accountability across the company.
• Cross-Department Synergy: Serve as the ultimate point of contact, seamlessly collaborating via phone and email with field personnel and internal departments to keep work orders moving.
• Team Leadership (Level III): Step up to guide and train new team members, conduct critical client research, and assist team leads with high-priority tasks to keep the engine running smoothly.

Daily Responsibilities (What You'll Do)

Core Workflow & Data Entry

• Log statuses efficiently into the ABI computer system for all viewable and non-viewable field orders.
• Maintain individual Excel spreadsheets daily to guarantee every single order is accounted for.
• Process cancels and case settlements coming back from field routes.
• Track field numbers manually by task and input them accurately into daily tracking sheets.

Logistics & Communication

• Route and status incoming deliveries and new work orders on a daily basis.
• Redistribute work orders, physical records, and X-ray films to the appropriate departments.
• Flag and escalate errors or potential missing work orders immediately to the Team Lead or Supervisor.
• Handle essential clerical duties including mailing, emailing, faxing, scanning, binding records, and uploading files from CDs.

Advanced Level III Operations

• Conduct specialized research to provide accurate, up-to-date information for clients.
• Reschedule conflicting or missed appointments instantly to protect project timelines.
• Engage and motivate the team, ensuring everyone stays on task and stepping in to assist where needed.

What You Bring to the Table

• Education: High School Graduate or GED equivalent required (College education is a plus!).
• Experience: Prior experience in data entry, medical, legal, or insurance claims office environments is highly valued but not strictly required.
• Tech Savvy: Comfort learning complex database systems and navigating Microsoft Excel.
• Speed & Accuracy: A proven track record of maintaining a high turnaround time while keeping data error-free.
• Discretion: Absolute commitment to maintaining confidentiality regarding field payroll and sensitive records.

WHO WE ARE

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.