Clinic Patient Access Rep - University Health Sabates Eye Clinic - (Mon-Fri, 8a-5p)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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The Eye Clinic Patient Access and Scheduling Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling appointments, patient registration, check-in and check-out, insurance verification, charge entry, and front desk operations. The representative ensures accurate demographic and financial records, supports clinic workflow, and maintains organized paper medical records in a fast-paced ophthalmology clinic.

Key Responsibilities

• Welcome patients and provide exceptional customer service throughout the registration and scheduling process.

• Schedule appointments based on provider availability, subspecialty needs, referrals, and patient acuity.

• Complete patient registration, verify demographic and insurance information, and maintain accurate financial and clinical records.

• Verify insurance eligibility, collect co-pays, explain financial responsibilities, and reconcile daily payments.

• Manage incoming phone calls, patient messages, referrals, and appointment requests.

• Complete charge entry and support billing, referrals, and other clinic administrative functions.

• Create, maintain, and organize paper patient charts to ensure records are available for clinic visits.

• Collaborate with providers and staff to maximize clinic schedules, support patient flow, and maintain efficient operations.

• Promote quality, patient safety, customer service, and compliance with organizational and regulatory standards.

Minimum Requirements

• High school diploma or GED.

• Customer service experience or successful completion of the UH Patient Access Representative/Patient Scheduler Apprentice Program.

• Strong verbal and written communication skills.

• Proficiency with computer hardware and software.

Preferred Qualifications

• Experience in a hospital, medical office, business office, or insurance setting.

• Knowledge of medical terminology.

• Familiarity with health insurance processes.

• College coursework.

Join Our Team

If you enjoy helping people, thrive in a fast-paced healthcare environment, and take pride in delivering exceptional customer service, we encourage you to apply and become part of our Eye Clinic team.