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Customer Service Coordinator II- Healthcare Billing Call Center

Johns Hopkins Medicine
vision insurance, paid time off, paid holidays, tuition assistance, 403(b), remote work
United States, Maryland, Middle River
Sep 04, 2026
Apply Refer a Friend Back Remote Work from Home Share This Page Share on Facebook Share on Twitter Share on LinkedIn Share via Email Job Details Requisition #: 666447 Location: Johns Hopkins Health System, Middle River, MD 21220 Category: Clerical and Administrative Support Schedule: Day Shift Employment Type: Full Time The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization,academically based health system, dedicated to providing the highest quality patient health care in the treatment and prevention of human illness. What Awaits You: Medical, Dental, and Vision Insurance 403B Savings Plan w/employer contribution Paid Time off & Paid holidays Employee and Dependent Tuition assistance benefits Room for growth Work Status: Remote, day shift- M-F 8am-4:30pm. Only applicants working from MD, DC, VA, PA, DE or FL will be considered. This is a fast paced inbound call center. Must have the ability to multi task- talk and type while on the phone with patients. Job Summary: Responsibleforrespondingtocustomersrequestsandinquiries,researchesandprovidesresolutionofcustomerservicerelatedissues.Handlesbillinginquiries,verifiesinsuranceinformation, andprovidespatienteducation.Coordinateswithmedicalstafftoensureseamlesspatientcareandaddressescomplaintspromptly.Handlespatientinteractions,schedulesappointments,maintainspatientrecordsandcontributestooverallpatientsatisfactionandoperations. Job Functions: Handlescustomerinquiriesandcomplaints,ensuresqualitylevelofcustomersatisfaction. Verifiespatientinsuranceinformationandassistswithpre-authorizationprocesses. Ensures correct patient demographics and insurance information has been captured in the hospital billing system. Advisespatients/familyregardingtheirfinancialobligationsandconcernsonceclaimsareadjudicated. Ensuresthatincomingcallvolumesareprocessedexpeditiously, andallaccountshavebeenproperlydocumented. Setsupcontracts,autopayments, andsecurespromissorynotes,asrequiredbypolicies. Qualifications: Goodwrittenandverbalcommunicationskillswithanemphasisonconfidentiality,tact, anddiplomacy. Completesbasictomoderatelycomplexbusinesssupportassignments;workinvolvesminimalproblemresolution. Strongattentiontodetailandself-directedtoconsistentlyensuredataintegrityandaccuracy. Upholdethicalprinciplesbymaintainingconfidentiality,ensuringinformedconsent, andmakingdecisionsthatprioritizethewell-beingofbothpatientsandstaff. Workseamlesslywithindiverseteams,bringingtogetherprofessionalsfromvariousdisciplinestoprovidepatient-centeredcareandachievecollectivegoals. Ensurestheimplementationofcompanypoliciesintheirdailytasks,identifiespotentialrisksintheirscopeofwork, andreportsanybreakdownincontrolsto thesupervisor. IntermediateproficiencyandexperienceusingMicrosoft OfficePackage(Excel, PowerPoint, Word, Outlook). High SchoolDiploma/GEDorequivalent (Required) 2+yearsofexperienceincustomersupportcoordination(Required) Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remainingflexible, continuously learning, embracing new challenges, and quickly recovering from setbacks. Apply