New

Project Manager - Telephony & Contact Center Modernization

TEKsystems
$55.00 - $65.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Jul 22, 2026
Project Manager - Telephony & Contact Center Modernization Location: Remote Pay Rate: $60-$65/hr Industry: Healthcare Must Have Qualifications * Proven Project Management experience * Experience leading telephony, Unified Communications, Contact Center, or CCaaS projects * Experience with Microsoft Teams Phone migrations, PBX migrations, cloud telephony, or voice modernization initiatives * Strong leadership, communication, and stakeholder management skills * Ability to thrive in a fast-paced environment * Experience driving multiple projects simultaneously Overview Our healthcare client is seeking an experienced Project Manager to support multiple enterprise communications and contact center modernization initiatives. This individual will lead critical projects involving telephony transformations, cloud contact center deployments, and Unified Communications upgrades across the organization. The ideal candidate is a strong Project Manager first and foremost with experience delivering telephony, voice, contact center, or communications technology projects. The client is looking for someone who can lead confidently, manage stakeholders effectively, and drive projects to successful completion in a fast-moving healthcare environment. Key Projects * Lead the migration of an operator console platform from an on-premises solution to a SaaS-based platform * Manage Microsoft Teams Phone migrations from legacy on-prem PBX environments * Drive Talkdesk CCaaS implementation projects from planning through deployment * Support enterprise contact center modernization initiatives and cloud contact center technologies * Manage projects supporting Genesys Cloud CX and overall contact center transformation efforts * Coordinate efforts between technical teams, business stakeholders, vendors, and executive leadership Responsibilities * Manage multiple telecommunications, contact center, and Unified Communications projects simultaneously * Own project schedules, resource coordination, risk management, and stakeholder communications * Lead project meetings and drive accountability across technical and business teams * Provide executive-level project updates and status reporting * Coordinate implementation activities with internal teams and third-party vendors * Ensure projects are completed on time and aligned with business objectives * Identify and mitigate project risks throughout the project lifecycle * Facilitate communication between business leaders, technical resources, and vendors Preferred Qualifications * Healthcare provider-side experience * Experience with Microsoft Teams Phone, Talkdesk, Genesys Cloud CX, PBX systems, operator consoles, or related telephony technologies * Experience supporting CCaaS or contact center transformations * PMP certification preferred What They're Looking For The client is prioritizing strong Project Managers over deep platform-specific expertise. They are seeking someone who can move quickly, demonstrate confidence and leadership, communicate effectively with both technical and business stakeholders, and successfully drive enterprise telephony and contact center modernization initiatives from planning through implementation. Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $55.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jul 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.