Manager, Product Design (FedEx Dataworks)

Summary:

We connect people and possibilities every day-and at FedEx Dataworks, we are engineering the future of that connection. We are building a first-of-its-kind supply chain intelligence platform that goes beyond simple visibility to truly orchestrate end-to-end global commerce.

We are seeking a visionary Manager, Product Design to lead this charge. In this role, you will be a strategic orchestrator and a passionate "player-coach." You won't just manage a talented team of designers and researchers-you will shape design operations, establish our design systems, and champion customer-centered experiences that redefine the logistics industry.

If you thrive in a dynamic, "startup within a Fortune 50" environment and have a proven track record of turning complex data into intuitive, impactful experiences, your next big challenge is here. Join us in leveraging the unparalleled data of our physical network to deliver unprecedented value. Bring your passion, build the future, and help us deliver what's next.

Leads a team of designers from conception to completion of high-impact initiatives that contribute to the success of FedEx Dataworks. Takes ownership and responsibility over all customer-centered design principles, skills, methods, and technologies. Responsible for advanced expertise of business/product development to lead design project teams through full design activities and all aspects of complex design projects.

Job Description / Responsibilities

• Leads a team of designers from conception to completion.        
• Serves as strategic orchestrator that balances design execution, user advocacy and strategic business alignment   
• Uses experience to define methods, techniques and evaluation criteria.          
• Works with team to set guidelines, policies and success metrics.          
• Ability to resolve conflict at the team and project level as it relates to design. 
• Demonstrates an eagerness to learn and improve constantly as a people manager. Sets the example for their team and encourages growth and improvement through education.   
• Ability to resolve conflict in a mature and efficient manner.         
• Develops and provides guidance for direct report(s) to grow in their craft.         
• Responsible for vetting potential candidates to ensure both a cultural and experience fit. Plays an important role in the hiring process both in and outside of the design org.            
• Seen as a leader and fosters a psychologically safe environment for direct reports.
• Partners with Product & Engineer leadership to define product taxonomy, user journeys and strategic roadmaps for complex, multi-faceted product offerings
• Maintains a high bar for user experience, ensuring solutions are not only visually compelling but solve intricate supply chain, data or orchestration challenges gracefully
• Establishes scalable processes for design delivery, component libraries and cross-functional handoffs to ensure team operates efficiently
• Prioritize strategic research initiatives and foster a culture where data and insights drive design decisions         

Skills / Abilities

• Information Architecture & Taxonomy Management
• Systems Thinking
• Data visualization
• Service Design
• Interaction Design
• Design operations
• Data-informed decision making
• Cross-functional influence
• Stakeholder management
• Design System Management

Minimum Qualifications:

Bachelor's degree/equivalent in Design, Business or related field. Five to eight (5-8) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment. Advanced knowledge of leading teams throughout the design process. Advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software. Advanced understanding for user behaviors as it informs design.

Domicile Information:

The preferred location for this hybrid position is Plano, TX or Memphis, TN. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week. This position may be eligible for relocation.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

Additional Details: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire.

USA: $8,700/month - $19,550/month, AR, AZ, FL, IA, IN, KS, KY, LA, MO, MS, NE, OH, OK, SC, TN, UT: $8,700/month - $15,017/month, HI, MD, MN, NV, OR, RI: $9,135/month - $16,422/month, AK: $9,570/month - $16,519/month, DC: $10,440/month - $18,768/month, AL, GA, MI, NC, WI: $8,700/month - $16,422/month, CO, IL, PA, TX: $8,700/month - $16,519/month, NY, VA: $8,700/month - $18768/month, CT, MA, WA: $9,135/month - $17,986/month, CA: $9,135/month - $19,550/month, NJ: $9,570/month - $18,768/month

FedEx Dataworks is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.