Process Controls Specialist

Join a leading organization at the forefront of innovation, dedicated to shaping the future of complex operational environments. As a partner with Aquent, you will play a pivotal role in driving efficiency and clarity across critical business functions, making a tangible impact on large-scale initiatives.

We are seeking a highly motivated and detail-oriented professional to elevate our operational excellence. In this dynamic role, you will be instrumental in defining, documenting, and enabling standardized processes, ensuring they are clearly articulated, easy to follow, and consistently applied across critical functions. Your expertise will directly contribute to improving efficiency, reducing risk, and fostering a culture of continuous improvement within our extensive project landscape.

You will contribute significantly to vital initiatives focusing on business process development, standardization, governance, and the creation of comprehensive documentation and workflow designs. Your work will be crucial in supporting complex project environments, including those related to Engineering, Procurement & Construction, global project controls, cost management, risk management, planning, scheduling, and estimating.

Key Responsibilities

• Define, maintain, and update Standard Operating Procedures (SOPs) for global project controls within Engineering, Procurement & Construction.
• Design end-to-end process flows and swimlane diagrams using advanced visualization tools.
• Translate intricate operational workflows into clear, standardized, and actionable documentation.
• Develop high-quality technical documentation for processes and systems, including Quick Reference Guides and User Guides.
• Ensure all documentation is concise, accurate, consistent, and adheres to industry standards.
• Create comprehensive training materials for business continuity, reporting and analytics launches, new process rollouts, and digitization initiatives.
• Collaborate with organizational change management and project teams to transform process changes into practical, role-specific training content.
• Develop process documentation and training for various enterprise systems and digital tooling.
• Identify process gaps, inefficiencies, and opportunities for continuous improvement.
• Support initiatives focused on process simplification and standardization.
• Ensure documentation remains current as systems, tools, and processes evolve.
• Partner with Subject Matter Experts and cross-functional teams to accurately align and document processes.
• Define Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for process improvement and facilitate discussions for process alignment.

Must-Have Qualifications

• Bachelor's degree.
• 5-7 years of relevant experience in process management or related fields.
• Proven expertise in business process documentation and Standard Operating Procedure (SOP) development.
• Demonstrated ability in process mapping and workflow design.
• Proficiency with visualization tools for process flow modeling.
• Strong technical writing skills.
• Experience in developing training materials and user guides.
• Ability to produce high-quality deliverables with minimal rework.
• Commitment to long-term engagement in assignments.

Nice-to-Have Qualifications

• Experience supporting Engineering, Procurement & Construction, construction, data center, global project controls, cost management, risk management, planning/scheduling, or estimating domain.
• Cross-functional collaboration and stakeholder facilitation experience.
• Prior experience supporting process, controls, or digitization initiatives.
• Experience with large-scale enterprise environments.
• Six Sigma certification.

About Aquent

Aquent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.