Concierge Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Concierge Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences for our client, Atlassian. This client-facing role combines your passion for hospitality with your ability to build genuine connections across all levels of an organization, from the C-Suite to every team member and guest who walks through the door. You'll orchestrate a seamless blend of reception, concierge services, guest relations, community management, and facilities support-all while fostering a culture of belonging and engagement. At JLL, we are collectively shaping a brighter way for our clients, ourselves, and our fellow employees, and in this role, you'll be instrumental in bringing that vision to life every single day. Working closely with Facilities, the global Workplace Experience team, and Atlassian leadership, you'll develop and deliver programs that don't just meet expectations-they create magical, memorable moments that reflect both JLL and Atlassian's values. This is your opportunity to be the face of excellence, the champion of community, and the architect of experiences that make people feel truly welcome and supported.

• Serve as the primary point of contact for all Atlassian inquiries, issues, and feedback related to workplace services, ensuring every interaction enhances the care and comfort of employees and guests

• Spend a minimum of two hours daily engaging visibly with the workplace community-welcoming employees at reception or entrance areas and conducting floor walks to ensure all spaces, from offices to conference rooms to pantries, are impeccably maintained and stocked

• Manage Team Gathering requests from initial inquiry through flawless execution, including verifying dates, availability, required support elements, and booking confirmations with hosts

• Collaborate with the global Concierge and Guest Services team to deliver seamless digital and in-person service experiences that align with Atlassian's workplace strategy and goals

• Oversee day-to-day operations by developing playbooks and programs that continuously improve the efficiency, effectiveness, quality, and safety of the experience program

• Curate and deliver arrival experiences for traveling Atlassians, including office tours, luggage storage arrangements, and transportation coordination to ensure every visitor feels immediately at home

• Monitor and manage third-party vendor performance for soft services delivery, ensuring all service level agreements are met and exceeded while proactively identifying and escalating any risks

• Track work requests through Jira Service Management from receipt to completion, responding to all inquiries within one day and personally following up to ensure complete satisfaction

• Conduct routine walkthroughs and assessments of spaces and amenities to ensure compliance with service standards, policies, regulations, and performance metrics for stable, flawless service delivery

• 2-4 years of experience in hospitality, experience services, events, facility management, property management, or the commercial real estate/hospitality industry

• Exceptional verbal and written communication skills with the ability to communicate clearly, concisely, and professionally across all organizational levels

• Demonstrated passion for service excellence with proven ability to build meaningful, lasting relationships and inspire others through your approach

• Strong analytical aptitude with the ability to gather data, assess complex situations, develop solutions quickly, and distill information into actionable insights for decision-making

• Professional presence and polished presentation skills with the ability to influence diverse audiences and adapt your style to different stakeholders

• Proven track record of delivering results in fast-paced environments with demonstrated initiative, integrity, and sound judgment

• Proficiency in G-Suite applications

• Experience working with Jira, Canva, Confluence, and Coupa platforms

• Previous experience managing or collaborating with remote teams in a highly collaborative, matrix environment

• Background in creating or managing community-building programs that foster connection and belonging

• Demonstrated ability to leverage business intelligence and participate in the development of best practices, including process re-engineering and innovative service delivery solutions

• Experience tracking and measuring program impact on employee satisfaction, productivity gains, and cost optimization

• Knowledge of maintaining vendor catalogs and local area resources (hotels, attractions, activities) with detailed pricing and contact information

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.