Banquet Captain

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Overview

Essential Duties & Responsibilities

Event Leadership

• Lead banquet associates before, during, and after assigned functions.
• Conduct pre-shift meetings to review Banquet Event Orders (BEOs), service sequence, assignments, guest expectations, and safety reminders.
• Ensure all banquet associates understand their responsibilities before each event begins.
• Serve as the primary point of contact for clients, meeting planners, wedding coordinators, and event hosts during assigned functions.
• Maintain a calm, organized presence while adapting to changing event needs.
  

Event Execution

• Review Banquet Event Orders (BEOs) to verify room setup, timelines, menus, audiovisual requirements, and special requests.
• Inspect function spaces before guest arrival to ensure room setups meet hotel standards and BEO specifications.
• Coordinate event timing with Culinary, Stewarding, Engineering, Housekeeping, Audio Visual, and other departments.
• Communicate all event changes promptly to affected departments.
• Ensure food and beverage service is timely, professional, and consistent with Marriott brand standards.
• Personally assist with service whenever operationally necessary.
  

Guest Experience

• Deliver personalized, anticipatory service throughout each event.
• Build positive relationships with clients by remaining accessible throughout the function.
• Resolve guest concerns quickly and professionally while minimizing disruption.
• Monitor guest satisfaction and proactively address opportunities to enhance the event experience.
  

Leadership & Team Development

• Lead by example through professionalism, teamwork, and accountability.
• Coach banquet associates during service to reinforce Marriott service standards.
• Assist with onboarding and training new banquet associates.
• Promote a positive, respectful, and collaborative work environment.
• Recognize outstanding performance and provide constructive feedback to improve service quality.
  

Operational Excellence

• Ensure banquet areas remain clean, organized, and guest ready throughout each event.
• Monitor service flow to maximize efficiency while maintaining quality.
• Verify banquet equipment, china, glassware, silverware, and linens are properly handled and returned after events.
• Complete banquet paperwork, event reconciliation, and guest check documentation accurately.
• Assist with inventory control and report damaged or missing equipment.
• Support proper food safety, sanitation, and alcohol service standards.
  

Safety & Compliance

• Follow all Marriott, HEI, and hotel safety policies and procedures.
• Promote safe lifting techniques and proper equipment use.
• Ensure compliance with Responsible Beverage Service guidelines.
• Maintain compliance with local health department regulations and sanitation standards.
• Support emergency procedures when necessary.
  

Additional Responsibilities

• Support banquet operations during high-volume periods.
• Assist with special events, holiday functions, and large conferences.
• Perform additional duties as assigned by hotel leadership.
  

Success in This Role

Successful Banquet Captains consistently demonstrate the following:

• Leads confidently during fast-paced events while maintaining composure.
• Creates exceptional guest experiences through professionalism and attention to detail.
• Communicates effectively with clients, banquet associates, culinary teams, and hotel leadership.
• Anticipates operational challenges before they affect service.
• Coaches associates while fostering teamwork and accountability.
• Maintains high service standards regardless of event size.
• Demonstrates flexibility in a dynamic hospitality environment.
• Supports operational goals while protecting the Marriott guest experience.
  

Qualifications & Skills

The ideal candidate demonstrates:

• Strong leadership and organizational skills.
• Excellent guest service and interpersonal communication abilities.
• Ability to lead multiple associates simultaneously.
• Strong problem-solving and decision-making skills.
• Knowledge of banquet service standards and event operations.
• Ability to remain calm under pressure.
• Strong attention to detail.
• Professional appearance and demeanor.
• Ability to work evenings, weekends, holidays, and flexible schedules.
• Commitment to Marriott's service culture and guest satisfaction.
  

Education & Experience

Required:

• High school diploma or equivalent.
• Previous banquet, restaurant, hotel, or hospitality experience.
• Previous experience leading banquet teams or serving in a lead role preferred.
  

Preferred:

• Luxury or full-service hotel banquet experience.
• Marriott or branded hotel experience.
• Knowledge of Banquet Event Orders (BEOs).
• Food Handler Certification (as required by local regulations).
• Responsible Beverage Service certification (as applicable).
  

Knowledge, Skills & Abilities

The successful candidate should possess the ability to:

• Interpret and execute Banquet Event Orders accurately.
• Lead banquet operations while maintaining exceptional guest service.
• Prioritize multiple events and changing operational demands.
• Communicate effectively with guests, associates, and leadership.
• Maintain professionalism during high-volume operations.
• Resolve guest concerns using sound judgment.
• Build collaborative relationships across hotel departments.
• Perform physical duties including standing for extended periods, lifting up to 50 pounds, bending, carrying trays, pushing carts, and moving banquet equipment.
• Maintain a safe and organized work environment.
  

Equal Opportunity Employer
HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.