Field Service Technician I

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. May require an associate's degree or its equivalent and entry level - 3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

Notes:

• Is this position remote or in person? Field Tech, travel is required, and reliable transportation is required What will the primary day-to-day responsibilities entail for this person? Travel to Truist locations to provide technical support
• What are the TOP 2 required skills that candidates must have? Customer service and troubleshooting skills
• How many overall years of experience should this person have? 1 or more years of experience
• Do they need any specific certifications or education? A+ is recommended
• How many miles per day will the contractor be driving? 200 to 300 miles per day, potentially
• What radius range should candidates be located from the job location? Up to 60 miles south or west only (north is covered by a different territory)