Director of Banquets

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

• Provide strategic leadership and direction for all banquet operations, ensuring exceptional service, operational excellence, and financial performance.
• Develop and execute departmental goals aligned with the hotel's strategic business plan.
• Foster a culture of luxury service, accountability, collaboration, and continuous improvement.
• Establish andmaintainservice standards that exceed guest expectations while ensuring consistency across all banquet operations.
• Lead all financial and labor management functions for the Banquet Department, including annual budgeting, forecasting, payroll, scheduling, productivity standards, and expense control to ensure efficient operations and achievement of financialobjectives.
• Drive revenue growth and profitability through analysis of financial performance, labor productivity, banquet revenues, inventory management, and operational efficiencies whileidentifyingopportunities to enhance overall departmental performance.
• Partner with Conference Services & Catering, Sales, Culinary, Stewarding, Front Office, Engineering, and Housekeeping to ensure seamless execution of all meetings, conferences, weddings, andspecial events.
• Drive guest satisfaction by proactivelymonitoringevent execution, responding to guest concerns, and implementing service recovery strategies.
• Ensure compliance with all company policies, luxury brand standards, health and safety regulations, food safety requirements, and local licensing laws.
• Lead recruitment, onboarding, training, engagement, recognition, and retention initiatives for the banquet team.
• Conduct regular departmental meetings, performance reviews, and development planning.
• Identifyopportunities to enhance banquet operations through innovation, process improvements, and technology.
• Participate as a member of the Food & Beverage leadership team and contribute to hotel-wide initiatives and strategic planning.
• Serve as Manager on Duty whenrequired.
• Perform other duties as assigned.

• Minimum 5-7 years of progressive Food & Beverage leadership experience, including luxury banquet operations.
• PreviousDirector, Assistant Director, or Senior Banquet leadership experience preferred.
• Experience leading large teams within a luxury hotel or resort environment.
• Proven success managing large-scale social events, conventions, meetings, and VIP functions.
• Bachelor's degree in Hospitality Management, Business Administration, ora relatedfield preferred.

All your information will be kept confidential according to EEO guidelines.