Clinical Director, Community Supports

Clinical Director - Community Supports

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic (CCBHC) dedicated to providing comprehensive, high-quality behavioral health services to individuals across Macon and DeWitt counties. We believe all individuals - regardless of background or diagnosis - have an impact on the communities they live in, and we work every day to help them thrive.

Why You'll Love Working Here

• Collaborative, mission-led work environment with a dedicated team
• Competitive salary aligned with education, experience, and licensure
• Every other Friday off - paid wellness day
• Generous Time Off: vacation, sick, personal, and holiday leave
• Health, dental, and vision insurance with substantial agency contributions
• Flexible Spending Accounts (healthcare and dependent care)
• Employee Assistance Program (EAP) and fitness reimbursement
• Loan forgiveness eligibility through the National Health Service Corps (NHSC)
• Additional life insurance options

Salary: $75,000-$90,000, based on education, experience, and licensure or certification

POSITION SUMMARY

The Clinical Director, Community Supports provides clinical and operational leadership across a portfolio of community-based housing and recovery programs that form a critical pillar of our CCBHC continuum. This role is responsible for clinical integrity, regulatory compliance, staff development, and programmatic excellence across six distinct service lines. The Clinical Director partners closely with senior leadership and community partners to drive innovation, promote recovery-oriented practices, and ensure access to high-quality, person-centered community care.

PROGRAMS SUPERVISED

The Clinical Director provides direct oversight and leadership to the following service lines:

Case Management & Community Supports

• Coordination and monitoring of individualized service plans for adults with serious mental illness (SMI)
• Linkage to community resources, housing, transportation, and entitlement programs
• Compliance with CCBHC community support service standards

Community Support Team (CST)

• Community-based team delivering intensive support to individuals with complex behavioral health needs

First Episode Psychosis Program (FEPP)

• Coordinated Specialty Care (CSC) model serving individuals experiencing a first episode of psychosis
• Multidisciplinary team including psychiatry, therapy, supported employment/education, and family support
• Evidence-based interventions including individual resiliency training and family education

Assertive Community Treatment (ACT)

• Fidelity-based ACT team providing wraparound community services
• 24/7 crisis availability and intensive, flexible support for individuals with the most complex needs
• Adherence to ACT fidelity standards and participation in ongoing fidelity reviews

Supported Employment (IPS)

• Individual Placement and Support (IPS) model supporting competitive, integrated employment
• Collaboration with employers, clinical teams, and the Division of Rehabilitation Services
• Fidelity monitoring and outcome reporting in accordance with evidence-based IPS standards

Wellness Recovery Drop-In Center

• Peer-operated and peer-informed programming that promotes self-determination and community
• Structured and unstructured activities supporting recovery, socialization, and skill building
• Integration of Certified Recovery Support Specialists and lived experience leadership

KEY RESPONSIBILITIES

Clinical Leadership & Supervision

• Provide clinical and administrative supervision and oversight to Program Managers and team members across all community housing programs
• Lead staff development and training with an emphasis on trauma-informed care, person-centered care, whole-person care, and illness management and recovery
• Support assessment, treatment planning, counseling, crisis intervention, case management, and care coordination
• Provide clinical consultation, reflective supervision, and professional development opportunities to program leaders
• Cultivate an organizational culture grounded in trauma-informed, recovery-oriented, and person-centered values

Program Development & Operations

• Provide day-to-day leadership for all assigned programs, ensuring alignment with CCBHC standards, agency mission, and best practices in community behavioral health
• Lead program development, expansion, and quality improvement efforts in coordination with clinical and senior leadership
• Represent the agency with external stakeholders including state agencies, funders, and community partners

Operational & Financial Oversight

• Ensure fiscal responsibility and alignment with funding requirements across multiple funding streams (Medicaid, grants, county contracts)
• Monitor program productivity, utilization, and billing compliance in partnership with finance and compliance teams
• Ensure timely and accurate documentation in the Electronic Health Record (EHR) across all programs

Compliance, Quality & Data

• Ensure all programs operate in compliance with state licensure, CCBHC certification requirements, Medicaid regulations, and CARF accreditation standards
• Lead or coordinate fidelity reviews for ACT, IPS, and Community Support programs
• Analyze data and outcomes to inform program improvements and support performance reporting to funders and leadership

Workforce Development

• Recruit, hire, supervise, and evaluate a diverse team of program managers, supervisors, and direct service staff
• Foster a positive, equitable, and inclusive workplace that supports staff well-being and retention

PRACTICE FRAMEWORKS

• Trauma-Informed Care
• Person-Centered Care
• Whole-Person Care
• Independent Activities of Daily Living (IADL) Support
• Illness Management and Recovery (IMR)

MINIMUM QUALIFICATIONS

• Master's degree in Social Work, Counseling, Psychology, or a closely related behavioral health field
• Active licensure (or license-eligible within 6 months): LCSW, LCPC, LMFT, or equivalent Illinois clinical license
• Minimum 5 years of progressive experience in community behavioral health, including 3+ years in a supervisory or management role
• Demonstrated knowledge of CCBHC standards, Medicaid behavioral health services, and/or SAMHSA evidence-based practices
• Experience providing clinical supervision and leading multidisciplinary teams in a fast-paced, community-based environment
• Strong organizational, communication, and data analysis skills
• Valid driver's license and access to reliable transportation

PREFERRED QUALIFICATIONS

• Direct experience with the following program models: ACT, IPS Supported Employment, First Episode Psychosis, or Peer-Run Drop-In Centers
• Experience with CARF accreditation processes
• Familiarity with Illinois Medicaid, Illinois behavioral health contracts (formerly DMH/SUPR) and CCBHC programming
• Experience integrating lived experience and peer support into service delivery
• Training or certification in trauma-informed care, IMR, or other SAMHSA evidence-based frameworks

CORE COMPETENCIES

• Recovery-oriented and trauma-informed practice
• Clinical supervision and workforce development
• Data-driven decision-making and program accountability
• Collaborative, cross-functional relationship building
• Adaptive problem-solving in complex service environments
• Effective communication with diverse audiences including clients, staff, and leaders