Flex Account Manager

Position Summary:

Under the supervision of the Director of Donor Recruitment, assist the department in achievement of whole blood and apheresis collection goals. The Flex Account Manager is accountable under manager supervision for the development, planning and promotion of donor recruitment activities within their assigned territory for the duration of their time in that territory. When not covering a territory, the Flex Account Manager will apply blood drive recruitment and promotion tactics to support collection efforts in coordination with the Donor Relations Associates.

Essential Functions:

Recruits new and past donors using varying recruitment and promotional tactics.
• Schedules new blood drives with existing accounts.
• Seeks and communicates new accounts to host blood drives.
• Provides publicity and recruitment materials to blood drives.
• Provides education and assistance to volunteer chairpersons organizing the blood drive.
• Speaks to individuals and groups about the need for blood, the Community Blood Center, and about blood donations.
• Works to maximize blood collections for the organization.
• Assists Donor Recruitment and the organization in meeting blood collection goals.
• Ability to travel 75% or more of the time.
• Performs recruitment activities such as telemarketing, sign-up tables, on=site recruitment, and presentation to increase collections.
• Performs data entry on busy or high profile blood drives as needed.
• Supports donor and community outreach efforts by donor centers through in-office support of mass mailings and fulfillment.
• Must be able to confidently communicate and interpret intermediate information in English to all member of the public and CBC staff.
• Must have an maintain a valid operator's license and clean driving record. All tickets, suspension must be reported to supervisor.

Other Functions:

• Assists and supports team members.
• Communicates with supervisors and other CBC staff.
• Performs other duties assigned, appropriate to the role.

Education and Experience

Education:

Associate's Degree in Marketing, Public Relations, Communications or related field or equivalent work experience.

Experience:

Two years of experience in sales, marketing, and/or customer service experience preferred.

Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.

Licenses / Certifications:

Must have a valid driver's license

Knowledge, Skills & Abilities:

Knowledge:

• Microsoft Office Suite - Word, Excel, PowerPoint, Outlook
• Data systems
• Knowledge of Missouri and Kansas Driving Laws as applicable

Skills & Abilities:

• Ability to work independently and in a team environment.
• Outstanding customer service skills and ability to work effectively with a diverse population.
• Effective communicator with new customers, recurring customers/accounts and employees of the organization both verbally and in writing.
• Exceptional organizational skills and ability to handle multiple priorities effectively.
• Self-motivated and a self-starter.
• Good sales and marketing skills.
• Excellent flexibility, able to deal with change and unpredictability on a daily basis.
• Great driving skills and record.
• Enjoys variety and change frequently in their daily schedule.

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.