Hospital Donation Advocate

In alignment with Gift of Life Michigan's core purpose and core values, the Hospital Donation Advocate (HDA) is responsible for creating a hospital environment which helps facilitate organ and tissue recovery by providing necessary resources and information to our customers and partners.

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Manage active organ referrals within assigned hospitals.
• Understand that hospital presence is vital to Gift of Life's core purpose and includes daily education at assigned hospitals and response to referrals.
• Establish relationships with key physicians.
• Develop and implement customized strategic plans for targeted hospitals.
• Conduct timely referral and donor follow-up to assigned hospitals.
• Collaborate with Palliative Care, or its equivalent, as it relates to donation in situations of withdrawal of life-sustaining therapy.
• Maintain awareness of current healthcare literature concerning organ and tissue donation.
• Maintain accurate documentation according to department policies.
• Communicate information to Gift of Life clinical staff regarding post referral/recovery feedback and overall donor status within the hospital.
• Stay current and involved in the regional and national collaborative opportunities for the organ and tissue procurement community.
• Seek and implement quality improvement opportunities.
• Participate in ongoing healthcare educational displays and exhibits.
• Perform other duties as assigned.

• A bachelor's degree in a field related to the essential duties of the position, including but not limited to healthcare related (biology, exercise science, etc.), marketing, communications, and business development or a combination of education and experience.
• At least 1 year work experience in a hospital or similar setting.

• Two or more years' experience, including ICU or other critical care setting.
• Prior experience in a transplant center or organ/tissue procurement organization.

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Excellent interpersonal, communication, and presentation skills.
• Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Familiarity with hospital systems and hospital personnel structure.
• Ability to establish relationships and work diplomatically with key stakeholders.
• Patience and comfort for the death and dying process.
• Comprehension of the donation process and associated documentation requirements.
• Quality improvement skills.

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.