Facilities Coordinator

Position Description:

Supports the daily operations of Goodwill of Central and Northern Arizona's (GCNA) Facilities Department by managing all maintenance work orders, vendor coordination, and communications between internal teams and external service providers. This position ensures that repairs, preventative maintenance, and special projects are completed efficiently, accurately tracked, and communicated across departments. Assists with budgeting, reporting, and administrative functions that support Facilities leadership and field staff. Requires strong organizational and communication skills, attention to detail, and the ability to manage multiple priorities in a high-volume, fast-paced environment.

Essential Duties and Responsibilities:

• Monitors and manages all Facilities work orders (emergency, preventative, and general repairs) from creation through completion in Corrigo/VIA, ensuring proper follow-up, communication, and documentation.
• Serves as the primary administrative point of contact for Facilities, responding promptly to requests from stores, career centers, ROC/RDC sites, and corporate offices.
• Dispatches vendors, coordinates with in-house technicians, and verifies service completion through photos, notes, or store confirmation.
• Tracks all work order activity within Corrigo, maintaining accurate cost, labor, material, and vendor data.
• Submits and tracks vendor invoices for timely approval and payment; assists with budget reporting and monthly expense tracking.
• Maintains and updates the active vendor list; assists with vendor onboarding, W-9 collection, and insurance compliance.
• Provides high-level customer service to internal partners and vendors, ensuring clear communication and issue resolution.
• Supports after-hours or emergency work order escalations by coordinating with the Facilities on-call team when needed.
• Issues and confirms emergency work order notifications to stakeholders, ensuring response actions are clearly communicated and tracked.
• Tracks and documents all communication with landlords, property managers, and vendors to ensure timely response and accountability.
• Maintains accuracy of Corrigo and Smartsheet systems by updating statuses, resolving duplicates, and verifying completion data.
• Coordinates and schedules internal and vendor meetings, site walkthroughs, and Facilities project reviews as directed.
• Provides administrative support to Facilities leadership, including quote tracking, vendor compliance documentation, and distribution of departmental communications.
• Prepares and distributes reports, summaries, or dashboards for Facilities management (e.g., open work orders, completion times, emergency trends, cost summaries).
• Coordinates quotes and proposals for maintenance or repair work as requested by Facilities Management.
• Assists with scheduling and communication for capital projects, inspections, and vendor visits.
• Collaborates with Real Estate, IT, and Retail departments to ensure alignment of responsibilities, access, and project timing.
• Assists with documenting and refining departmental processes, standard operating procedures, and emergency response workflows.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• 2-4 years of administrative, coordination, or facilities management support experience required.
• Experience using a Computerized Maintenance Management System (CMMS) such as Corrigo/VIA or similar required.
• Strong organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint required.
• Experience working with vendors, contracts, and invoices in a corporate or field operations environment.
• Familiarity with basic building systems (HVAC, electrical, plumbing, and general construction terminology) preferred.
• Must be able to provide clear and professional written updates via email and Corrigo comments.

• Previous Corrigo end user/administrator experience highly preferred.

• Bilingual in English and Spanish preferred.
• Must pass a background check and drug screen, where applicable.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.