Help Desk Analyst

This is aCONTRACT POSITION.

Your employment will be held by a third-party company of ENGIE's choosing. Any offered contract role will notconstitutean offer for nor guarantee of future employment with ENGIE.

Duration:

• 
  

  6 months

  
  

Compensation:

• 
  

  Pay Rate : $30.00

  
  

Location:

• 
  

  Chicago, IL

  
  

What You Can Expect

Provide technicalassistanceto ENGIE NA's computer usersregardingcomputing problems in an office environment. (i.e.password resets, hardware issues, application/laptop/desktop problems).Additionalresponsibilities include butaren'tlimitedto:imaging laptops, migrating users, hardware deployments, working in across domainenvironmentand multi-system support.

• 
  

  Responding to internal customers calling to report problems and resolving technical problems

  
  

• 
  

  Utilize a customer service attitude and approach toproviding assistanceand solutions

  
  

• 
  

  Coordinate with users todeterminecomputing needs and order hardware as appropriate

  
  

• 
  

  Prioritization of requests based on severity and commercial prioritization.

  
  

• 
  

  Managing root cause analysis and preventive measures to ensure effective problem resolution

  
  

• 
  

  Assuming ownership for critical problems with proactive communication and follow through to completion

  
  

• 
  

  Maintainingaccuratecontact and alert lists for team and customer communications

  
  

• 
  

  Assistin the development of help desk process and procedures for the support of help desk functions and team members

  
  

WhatYou'llBring

• 
  

  Bachelor's degree in business administration, computer science, information systems or a related field or equivalent combination of education and experience

  
  

• 
  

  3+ years of experience servicing/supporting personal computers and networks

  
  

• 
  

  Technical degree or certificates in computer hardware and network fields or equivalent work experience

  
  

• 
  

  Knowledge of WAN connectivity issues

  
  

• 
  

  Specific product experiencerequiredwith the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking

  
  

• 
  

  Knowledge of standard desktop configuration processes, help desk standard processes

  
  

• 
  

  Experience supporting multi-tiered applications

  
  

• 
  

  Previousexperience supporting a call center population and/or providing desk side support desirable

  
  

Why ENGIE?

ENGIE North Americaisn'tjustparticipatingin the Zero-CarbonTransition,we'releading it!Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.We do so for the benefit of our employees, customers, products and services, and community.ENGIE is proud to be an equal opportunity workplace, and we arefirmly committedto creatingan equitableand inclusive environment for all employees.