Banquet Captain (Multiple Positions)

The University is seeking service-oriented Banquet Captains to lead the successful execution of catered events across campus. This role is responsible for overseeing all aspects of banquet operations, including event setup, food service, staff supervision, equipment usage, and adherence to food safety and sanitation standards. Banquet Captains serve as the primary on-site leaders during events, ensuring seamless coordination between banquet staff, culinary teams, clients, and event hosts. Through proactive problem-solving, strong leadership, and a commitment to exceptional customer service, Banquet Captains help deliver high-quality events that consistently meet or exceed client expectations while maintaining a safe, efficient, and professional environment.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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• Responsible for
  all aspects of assigned events, from preparation to post event clean up.
• Leads, trains
  and motivates banquet staff to ensure efficient and quality service.
• Assigns roles,
  monitors progress and ensures event meets client expectations.
• Serves as a
  point of contact for the client and/or host.
• Assists in the
  training and mentoring of food service staff.
• Greets and
  welcomes guests, assist with seating and food service.
• Coordinates
  orders and table service.
• Addresses any
  unexpected changes such as increases in attendees, changes in dietary
  restrictions and staffing adjustments.
• Partners with
  the Event Planning team to ensure exceptional customer service.
• Serves food and
  beverages to guests efficiently, ensuring proper presentations and timing.
• Identifies and
  anticipates potential issues during events and proactively resolve them.
• Promptly and
  professionally addresses customer complaints and works to find a resolution.
• Monitors and
  maintains banquet supplies.
• Ensures all
  supplies are in good working condition before each event and requests
  replacements as necessary.
• Ensures safe
  handling of food and sanitation of equipment.

Knowledge, Skills and Abilities:

• Ability to work
  evenings and weekends.
• Ability to
  effectively communicate with a different range of clients and colleagues.
• Ability to work
  in a fast-paced stressful environment.

Physical Requirements:

• Ability to move/transport a maximum of 40lbs.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• High school
  diploma or high school diploma equivalency is required.
• Five years of
  relevant experience, or equivalent combination of education and work
  experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.