New

Connected Care Supervisor (1 of 2)

University of California - San Francisco

160,000 - 207,000

United States, California, San Francisco

2001 The Embarcadero (Show on map)

Jun 05, 2026

The Connected Care Supervisor is a key leadership position responsible for overseeing the Connected Care and Clinical Communications team, reporting directly to the Connected Care Manager. This role delivers critical support for clinical technology systems across the enterprise's inpatient and ambulatory locations, while leading technical projects involving both hardware and software solutions. The Supervisor provides day-to-day direction to staff by setting priorities, analyzing workflows, managing team schedules and task assignments, and ensuring alignment with high-level objectives and established processes. Additional responsibilities include full-cycle HR duties such as conducting employee evaluations, ensuring training compliance, and addressing personnel matters, along with providing senior management with input on staffing and recommendations for department policy improvements.

Department Overview

UCSF Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere and emulate Health IT's culture and core values as stated below:

"People First: Patients are healthier and families happier with Health IT to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.

UCSF Health IT Core Values include:

Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.

Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,

exhibits bias-to-action, and avoids analysis-paralysis

Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.

Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
20	Yes	Supervises and coordinates daily operations and activities of clinical applications team. Evaluates quality and productivity of work with regard to optimal user experience and functionality of systems.
20	Yes	Supervises implementation of clinical applications methods, systems, processes, with responsibility for meeting project goals, objectives, and timelines within budgets.
20	Yes	Selects, develops and evaluates staff, or provides input to management to ensure efficient operations. Recommends salary actions, terminations, performance ratings and other personnel matters.
20	Yes	Supervises, monitors, documents, and reports on new program development, including systems analysis, planning, programming, testing, deployment, and coordination between client and vendor.
20	Yes	Oversees the support system for end users, which includes training users in application workflows and procedures, development of user aids and tools, troubleshooting and resolving user problems, and coordinating outside service and support as needed.
100%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

REQUIRED QUALIFICATIONS

Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
Minimum 5 years of relevant work experience or equivalent combination of education and experience, with at least two years in a supervisory/management role
Advanced knowledge of clinical applications software development.
Advanced knowledge of Clinical Communications hardware and software.
Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.
Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.
Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.
Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.

PREFERRED QUALIFICATIONS

Connexall System Administrator Certification
Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data, and prepare and present and reports on department operations and performance.
Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

REQUIRED QUALIFICATIONS

Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
Minimum 5 years of relevant work experience or equivalent combination of education and experience, with at least two years in a supervisory/management role
Advanced knowledge of clinical applications software development.
Advanced knowledge of Clinical Communications hardware and software.
Demonstrated ability to effectively lead and supervise a technical team and to manage the complex workflow and multiple priorities involved with clinical applications.
Strong knowledge of clinical applications operations, including methods, concepts, policies, procedures, programming, development, deployment, testing, training, troubleshooting, operating systems, medical terminology, and clinical workflows and processes.
Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.
Advanced interpersonal skills, with the ability to collaborate productively with IT professionals, clinicians, customers, staff, and vendors to promote optimal functionality and integration of systems.
Strong written and verbal communication skills, with the ability to convey complex technical information and instructions in a clear, concise, and specific manner to subordinate staff, management, and all end users of clinical applications.

PREFERRED QUALIFICATIONS

Connexall System Administrator Certification
Demonstrated ability to work effectively with senior management on operational and policy issues, with the skills to gather data, and prepare and present and reports on department operations and performance.
Strong knowledge of human resources practices and policies, with the ability to train, monitor, evaluate, and document staff activities and performance and contribute to decision-making on personnel matters.