Patient Admin Specialist

Join our team as we partner with a leading healthcare organization dedicated to providing exceptional patient care and advancing health and wellness. This organization is at the forefront of medical innovation, driven by a mission to improve lives through compassionate service and cutting-edge practices. As a vital member of their administrative support team, you will play a crucial role in ensuring a seamless and positive experience for every patient, directly contributing to the efficiency and success of clinical operations. Your dedication will empower patients to access the care they need and enable providers to focus on what they do best.

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position
• Be able to work the following schedule: Monday - Friday, 7:30 PM - 4:00 PM

We are seeking a proactive and detail-oriented professional to elevate the patient experience and support the smooth functioning of our outpatient clinics. In this dynamic role, you will be the welcoming face and voice for patients, managing essential administrative tasks that are critical to patient flow and clinic efficiency. Your ability to organize, communicate, and anticipate needs will directly impact patient satisfaction and operational excellence, making a tangible difference in the lives of those seeking care.

What You Will Do:

• Serve as the primary point of contact for new patient coordination, ensuring a smooth onboarding process.
• Manage the scheduling of surgeries and other critical appointments with precision and care.
• Greet and welcome patients, assisting them with questions regarding appointments, payments, and schedules.
• Operate a multi-line phone system, screening and routing calls, and taking accurate messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to appointments.
• Communicate effectively with providers regarding scheduling preferences and urgent patient needs.
• Provide essential doctor-patient support, utilizing reference documents and tools to facilitate communication.
• Execute various administrative tasks, including maintaining information and paging directories, and processing internal forms.
• Proficiently utilize telephone systems and electronic medical records systems for all assigned duties.
• Consistently meet or exceed organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating as appropriate to ensure timely resolution.
• Manage and distribute incoming faxes, mail, and maintain organized clinic-specific documentation.

Must-Have Qualifications:

• High School Diploma/GED.
• Demonstrated knowledge of medical terminology.
• Proficiency with computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare setting.
• Proven ability to deliver exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced environment.
• Familiarity with Windows-based office software, computers, and operating systems.
• Adept at adjusting communication style to meet the needs and understanding level of diverse individuals.
• Ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 - $38.96 an hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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