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Primary City/State: Innovation Care Partners - 8901 E Mountain View Rd Scottsdale, AZ 85258
Category: Healthcare Support
Shift: Day
Department: Care Management
Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY
The Senior -CARE COORDINATION II is an integral member of the care management team, coordinating with the daily operations and assignments for the care coordinators, taking lead in training activities, and reviewing processes and quality outcomes for patients. This position works collaboratively with the Care Coordination staff and clinical management team, providers, office managers, and other health care professionals/agencies to ensure smooth and compliant operations to the intensive outpatient care model.
ESSENTIAL FUNCTIONS
- The Senior -CARE COORDINATION ICP II focuses on:
- Developing, Assisting, and mentoring Care Coordinators in the new practice on-boarding process, identifying readmission risk and barriers to care outpatient including home support, medication management, expectation, etc.
- Provides coverage, educates and gives direction to Care Coordinators.
- Completes, organizes and schedules educational and certification classes for continued learning for team members.
- Ensures effective post-hospitalization telephonic monitoring, Supervisits and/or Office Visits.
- Maintains the community resource information.
- Assists in conducting readmission analysis daily.
- Communicates information regarding inpatient stay and discharge plans to patient's PCP/office care manager/health coach. Assures effective transition and final hand-off to the patient's PCP and his/her office based care manager/health coach. Ensures all process are intact to prevent readmissions. Coordinates with organization(s) (employee plan) or Payer Care Management regarding support desired/required.
- Promotes a collaborative process and communication (either verbal or written) between all health care team members, including patients/clients, families and significant others to ensure the process of integrated care services are targeted, appropriate, and beneficial to the population served in the Comprehensive Care Coordination Program.
- Maintains a working knowledge of applicable laws and regulations, government (Medicare, Medicaid, SSI, and SSDI) and insurance benefits.
- Maintains and manages their caseload while assisting in the orientation, precepting, and assessing the new Care Coordinators.
- Performs other duties as assigned.
EDUCATION
- Associates or health care related advanced education. Required
- Bachelors or other advanced certification Preferred
EXPERIENCE
- 3 years as Care Coordinator or related role utilizing the IOCP model Required
- 4 years as a Care Coordinator working with the IOCP model in an outpatient clinical setting Required
LICENSE AND CERTIFICATIONS
- Basic Life Support (BLS) - Certification, Required
- Fingerprint Clearance Card (FPC) - Certificate, Current and valid State of Arizona Fingerprint Clearance Card Required
We're all in for your career.
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HonorHealth
Jun 04, 2026