VP of Human Potential Operations

Join a team that shares your calling

At MultiCare, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Days, Schedule: Business Hours

The Pay Scale is $325,000 to $418,000

Position Summary

Essential Functions

• Lead and develop a highperforming team of professionals responsible for HR Operations, including HRIS (Workday), ServiceNow, HR service delivery, compliancerelated departments, and process optimization functions.
• Establish a consistent, efficient, and employeecentered HR operational model across all regions, facilities, and business units.
• Drive standardization of HR processes, procedures, and controls while enabling flexibility to address local, state, and unionspecific requirements.

• Provide executive oversight of Workday operations, including data integrity, business process design, role security, integrations, and continuous optimization.
• Lead ServiceNow HR Service Delivery strategy, leveraging workflow automation, knowledge management, and selfservice capabilities to improve responsiveness and employee experience.
• Identify, evaluate, and responsibly implement artificial intelligence (AI) and automation solutions to enhance HR operations, including:
  • Improving employee and leader experience through intelligent selfservice, virtual assistants, and proactive issue resolution.
  • Streamlining HR processes such as case management, data validation, reporting, policy guidance, and transaction processing.
  • Enhancing workforce insights through predictive analytics, trend identification, and advanced reporting.
• Partner closely with Information Technology to ensure AI and automation solutions align with enterprise architecture, cybersecurity standards, data privacy requirements, and responsible use principles.

• Oversee HR operational compliance functions, ensuring adherence to federal, state, and local employment laws, healthcare regulations, and internal policies.
• Ensure AIenabled tools and automated processes comply with regulatory, ethical, and data governance standards.
• Maintain audit readiness and strong internal controls related to HR transactions, systems, reporting, and data governance.
• Support operations within a union environment, including compliance with collective bargaining agreements and collaboration with Labor Relations teams.

• Serve as a key HR liaison to Finance, IT, Legal, and business unit leadership to align workforce operations, technology investments, budgeting, and reporting.
• Partner with Finance on accurate workforce data, headcount management, labor cost controls, and analyticsdriven decision support.
• Collaborate with business leaders to ensure HR operational services, technology, and AIenabled solutions meet operational and frontline workforce needs.

• Provide enterprise leadership for HR metrics, dashboards, and performance reporting across all HR operational functions.
• Leverage data, analytics, and AIsupported insights to identify process improvements, service enhancements, and workforce trends.
• Establish service level standards and continuously improve HR operations using datadriven, Lean, or other structured improvement methodologies.

• Serve as an active member of the HR Leadership Team, contributing to enterprise HR strategy and transformation initiatives.
• Provide operational leadership and governance across HR teams to ensure alignment on metrics, processes, procedures, and compliance standards.
• Mentor and develop HR leaders and teams to build scalable, futureready capabilities.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 10+ years of progressive HR experience, including senior leadership responsibility for HR operations in a large, complex organization.
• 7 years of progressively responsible management experience
• Proven experience leading HR operations in a multistate, highly regulated environment.
• Demonstrated expertise with HRIS platforms (preferably Workday) and HR service delivery tools such as ServiceNow.
• Experience operating within a unionized workforce environment.
• Strong crossfunctional partnership experience with Finance, IT, Legal, and business leaders.
• Deep understanding of HR compliance, governance, and risk management.

• Master's degree in Human Resources, Business Administration, or a related discipline.
• Healthcare industry experience.
• Professional certifications (SPHR, SHRMSCP, or equivalent).
• Experience leading HR digital transformation, shared services, or AIenabled operational initiatives.
• Experience leading in a union environment

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

Associated benefit information can be viewed here.