Technical Account Manager

About the Role:

Are you passionate about affordable housing and skilled in
guiding clients through transformative software experiences? Join
our RightSource team as a Technical Account Manager,
where you'll play a key role in supporting clients across the
Affordable Housing industry. In this fast-paced, client-facing
role, you'll lead successful software implementations, train
site staff, and deliver support. You'll be the go-to partner from
kickoff to go-live-building relationships, solving problems, and driving best
practices every step of the way. If you're ready to make a real
impact with cutting-edge tools and meaningful
work, we'd love to meet you!

What You'll Do:

• Lead the full onboarding process for
  new RightSource clients, from initial kickoff to successful
  software implementation and adoption.
• Serve as the primary point of contact for assigned accounts,
  building trusted client relationships and
  delivering timely, strategic support.
• Analyze client needs and provide tailored best
  practice guidance to ensure successful configuration and use
  of RightSource products.
• Researches, analyzes, and
  resolves RightSource software and compliance service
  issues, identifies when client issues need escalation,
  and determines the appropriate support resources for
  problem resolution

Who You Are:

• Bachelor's Degree in Business Management or a related
  field; or an equivalent combination of education and experience
• Two years of experience auditing LIHTC, HUD, and other
  affordable housing programs, along with two years of technical or client
  support experience
• Advanced knowledge of Yardi domain or significant
  experience in relevant industry
• Demonstrated ability to independently manage and resolve
  client issues and requests
• Advanced technical and product knowledge of one or more
  Yardi software products
• Understanding of the property management or relevant Yardi
  supported industry and industry best practices
• Excellent written and oral communication skills
• Ability to work individually as well as collaborate within a
  team environment to achieve set goals
• Aptitude for learning new technology
• Flexibility and the ability to manage changing priorities
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment

Ideal to have:

• Affordable Industry certifications

Real Estate run on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We've created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products. We offer a dynamic work environment,
comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the
opportunity you've been waiting for. Join us and be part of a team
that empowers clients worldwide with innovative solutions and exceptional
service!

#TeamYardi. #YardiCareers #hiring

Annual Salary Range: $75,000-$78,800

EOE/Race/Gender/Disability/Vets

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

*as

#LI-Hybrid