Senior Project Manager - Enterprise Delivery

About Us
Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

Digital Experience operates as a shared services function supporting multiple lines of business across Capital Bank. We are seeking a senior project manager to drive consistent, high-quality execution across enterprise initiatives.

This role owns sprint execution, project coordination, and delivery momentum - ensuring work is clearly defined, prioritized, and progressing on schedule across multiple business units.

The ideal candidate brings strong experience managing concurrent projects in a matrixed environment and enforces clear processes, review cycles, and accountability to ensure work is delivered efficiently and without unnecessary rework.

Position Responsibilities

Own Agile Delivery Execution

• Own sprint planning, backlog management, and agile ceremonies across Digital Experience initiatives
• Serve as Scrum Master to ensure consistent execution rhythms and team alignment
• Translate business requests into clearly defined workstreams with scope, timelines, and ownership
• Maintain strong backlog hygiene, ensuring work is prioritized, actionable, and ready for execution
• Ensure sprint commitments are met and proactively address any risks to delivery

Drive Cross-Business Execution and Accountability

• Manage multiple concurrent projects across lines of business within a shared services model
• Act as the central point of coordination across cross-functional stakeholders (marketing, product, design, engineering, etc.)
• Drive accountability across all stakeholders, ensuring deliverables are completed on time and commitments are met
• Maintain clear visibility into project status, next steps, risks, and dependencies across all active workstreams
• Identify when work is at risk of slipping and intervene early to keep projects on track

Own Review Cycles and Delivery Cadance

• Establish and enforce structured review cycles across all projects (e.g., concept, in-progress, final)
• Define clear expectations for when and how stakeholders provide feedback
• Ensure feedback is consolidated, actionable, and delivered within defined timelines
• Prevent late-stage feedback and rework by enforcing early and consistent review checkpoints
• Facilitate review sessions and ensure decisions are made quickly to maintain momentum
• Hold stakeholders accountable to review timelines and participation

Maintain Reporting and Delivery Visibility

• Establish and maintain a consistent reporting cadence (weekly, sprint-level, and milestone-based updates)
• Provide clear visibility into project status, timelines, risks, and capacity across all active work
• Develop simple, effective dashboards or reporting structures to communicate progress to leadership
• Ensure stakeholders are informed, aligned, and aware of expectations throughout the project lifecycle
• Track delivery performance and highlight risks or bottlenecks early

Manage Project Intake and Coordination

• Execute within and continuously improve existing intake, kickoff, and planning processes
• Facilitate project kickoffs, working sessions, and milestone reviews to ensure alignment and clarity
• Ensure all work entering the system is properly scoped, prioritized, and resourced
• Coordinate timelines and dependencies across teams to ensure smooth execution
• Support prioritization decisions based on capacity, timelines, and business impact

Support Process Improvement

• Identify gaps, inefficiencies, or breakdowns in current workflows and recommend improvements
• Strengthen existing delivery processes with a focus on clarity, speed, and accountability
• Introduce practical enhancements that improve team efficiency without adding unnecessary complexity

Minimum Education & Experience

• Bachelor's degree in Business, Marketing, Operations, Information Systems, or related field (or equivalent practical experience)
• 5-8+ years of experience in project management, agile delivery, or similar execution-focused roles
• Proven experience managing multiple concurrent projects across different business units, brands, or product lines
• Experience operating within a shared services or highly matrixed organization
• Strong track record of driving accountability across cross-functional teams and stakeholders
• Demonstrated experience establishing or enforcing structured review cycles and reporting cadences
• Experience running agile ceremonies, managing backlogs, and maintaining sprint discipline
• Experience in financial services, fintech, or regulated industries preferred

Technical Knowledge and Skills

• Strong proficiency with project management and collaboration platforms (e.g., Asana, ClickUp, Notion, Jira, or similar tools)
• Working knowledge of Microsoft 365 ecosystem (Teams, Planner, SharePoint, Excel, PowerPoint)
• Experience implementing agile methodologies, sprint planning, and backlog governance
• Familiarity with AI-enabled productivity tools and workflow automation concepts
• Ability to design dashboards, reporting structures, and operational visibility tools
• Strong organizational, facilitation, and stakeholder alignment skills
• Excellent communication skills with the ability to translate ambiguity into actionable plans

Compensation

• Base Salary Range: $100,000 - $140,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

• This is a 100% remote role.
• We're currently hiring only within our core locations, which include Maryland (MD), District of Columbia (DC), Virginia (VA), Pennsylvania (PA), Delaware (DE), Indiana (IN), Illinois (IL), South Carolina (SC), Florida (FL), and North Carolina (NC).

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.