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Director Operational Alignment

Mass General Brigham Health Plan
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 21, 2026
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.
We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.
Responsible for coordinating and aligning operational functions to drive efficiency, consistency, and quality across the healthcare organization. Works closely with leadership to implement strategic initiatives, streamline processes, and foster a collaborative culture to support patient care and organizational goals.
Essential Functions
-Develops and implements strategies to improve alignment of operations across departments and service lines.
-Collaborates with leadership to establish goals and initiatives that enhance operational effectiveness and consistency.
-Monitors performance metrics and operational data to identify areas for improvement and ensure alignment with organizational objectives.
-Oversees cross-functional projects to optimize workflows, resource allocation, and service delivery.
-Promotes a culture of continuous improvement by identifying and implementing best practices in operational alignment.
-Ensures compliance with regulatory requirements and organizational standards across departments.
-Leads and mentors a team focused on operational alignment, providing guidance and support to foster development and high performance.

-Develops and manages budgets for operational initiatives, ensuring efficient use of resources.
-Prepares and presents reports to executive leadership, highlighting progress, challenges, and opportunities in operational alignment.

Education

  • Bachelor's Degree required

Experience

  • At least 8-10+ years of experience in healthcare operations, administration, or a related field required
  • At least 5-7 years of experience in a leadership role within a hospital or healthcare system required

Knowledge, Skills, and Abilities

  • Strong analytical skills for evaluating operational data and identifying improvements.
  • Proficiency in project management and cross-functional team collaboration.
  • Ability to develop and implement strategic initiatives in complex healthcare settings.
  • In-depth understanding of healthcare regulations and compliance standards.
  • Exceptional interpersonal and communication skills with a solutions-focused approach.


Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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