Customer Success Intern

We are seeking a motivated Summer Intern to join our Customer Success team and support initiatives that improve customer experience, engagement, and outcomes. The intern will work closely with Customer Success Managers (CSMs) and crossfunctional partners to support customer programs, analyze basic customer data, and contribute to internal communications and process improvements.

This position is ideal for a student with a strong interest in Customer Success, communications, and business operations who enjoys working with people, managing multiple responsibilities, and contributing to team success.

About the role:
Key Responsibilities
Customer Success Team Support

• Partner with Customer Success Managers to support daytoday customer success activities, including preparation for customer meetings, followups, and documentation.

• Assist with onboarding and enablement materials for customers and internal teams, ensuring clarity and consistency in messaging.

Data, Reporting & Insights

• Support basic analysis of customer data to identify trends, themes, and opportunities to improve the customer experience.

• Help track and maintain customer success metrics and KPIs using Excel and other tools; assist with basic reporting and dashboards for internal stakeholders.

Communication & Engagement

• Draft internal and customerfacing communications such as emails, summaries, and updates, applying strong written communication and attention to tone.

• Assist with planning and execution support for customer programs, webinars, or user group initiatives (e.g., scheduling support, attendee tracking, and followup communications).

Operational & Administrative Support

• Help maintain documentation, trackers, and process guides to support consistent customer success operations.

• Collaborate with crossfunctional teams to ensure information accuracy and smooth execution of customer initiatives.

About You:

Required

• Currently pursuing a degree in Business, Communications, or a related field.

• Strong written and verbal communication skills with the ability to interact professionally with team members and customers.

• Excellent organizational and timemanagement skills; ability to balance multiple tasks and deadlines.

• Proficiency with Microsoft Office (Excel, PowerPoint, Word).

Preferred

• Demonstrated experience in customerfacing roles, team leadership, or serviceoriented environments.

• Comfort working in collaborative team settings and taking initiative in a fastpaced environment.

• Interest in Customer Success, customer experience, or relationshipbased business roles.

What You'll Gain

• Handson experience working with a Customer Success organization supporting strategic customers.

• Exposure to customer lifecycle management, customer engagement programs, and crossfunctional collaboration.

• Development of professional communication, organization, and business skills in a supportive, teamoriented environment.

#LI-BS1

What's in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com