Manager, Operations

The Manager, Operations is responsible for various operational functions for the business unit. The Manager is responsible for the administration of personnel and department activities, controlling expenses, and ensuring processing meets the quality and production standards of the company.

PRINCIPAL FUNCTIONS AND DUTIES:

• Develops key metrics, service level agreement (SLA) deliverables, and reporting needed to monitor the performance of the teams.
• Performs all management responsibilities in accordance with Cass policies and procedures, including but not limited to, department leadership, training, and performance management.
• Achieves training and quality assurance, operational, and regulatory objectives, by contributing information and analysis to strategic plans and reviews, preparing and completing action plans; implements production, quality, and customer service standards; identifies and resolves problems through root cause analysis activities; completes audits; determines system improvements and implements changes.
• Ensures work is processed in a timely manner with consistent flow and delays are quickly communicated to leadership for proper resolution. Develops and maintains processing standards, which includes regular reporting of results to leadership.
• Maintains and controls all reporting, shipping, scanning and delivery services.
• Develops, reviews, maintains, and implements procedures and programs to control costs. Reviews all customer requests, evaluating their feasibility and associated cost.
• Oversees the management of the department functions to ensure timely and accurate handling of invoice processing while meeting the required SLAs of business unit.
• Leads all technical support and adjustments of scanning services to improve the timeliness of invoice handling and overall productivity.
• Manages documentation integrity for production of internal and customer reports.
• Manages the maintenance of the mailroom equipment and service agreements.
• Oversees report review and shipping procedures to ensure data accuracy and timely delivery of customer reports.
• Collaborates with other departments to ensure client account implementation, as relates to managed departments, is efficient and sustainable.
• Performs other duties as needed or assigned.

SKILLS AND ABILITIES REQUIRED:

• Effective leadership, motivational and coaching ability in a fast-paced and high demand environment.
• The ability to manage multiple tasks and relationships simultaneously.
• Enthusiasm for forming and maintaining relationships between various teams to foster communication and collaboration.
• Strong and well-developed interpersonal and persuasiveness skills with ability to communicate, orally and in writing with all levels of an organization.
• Well organized with strong time management skills.
• Effective presentation skills and ability to lead internal meetings and presentations.
• Demonstrated ability to build strong, positive client relationships and develop effective working relationships with other departments within the Cass organization.
• Ability to coordinate the work of others and communicate results effectively with the team.
• Intermediate proficiency in Microsoft Office products (including Word, Excel, Outlook, and SharePoint).

MINIMUM LEVEL OF PREPARATION AND TRAINING:

• A bachelor's degree in business or related field, or equivalent work experience.
• 3-5 years of experience supporting the oversight of quality standards in a business process outsourcing environment preferred.
• 3-5 years of leadership experience, with at least 3 years of experience managing multiple operations support focused teams.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, facilities and other operations. Disbursing over $94 billion annually on behalf of clients, and with total assets in excess of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com.