VisionLink Application Specialist

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our Purpose: "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

The VisionLink Application Specialist is an experienced, customerfacing role responsible for leading the onboarding, adoption, and ongoing utilization of VisionLink solutions for construction customers. This position serves as a trusted resource by translating VisionLink data into actionable insights that improve equipment utilization, uptime, and operational efficiency across all customers engaged with VisionLink. This position operates independently and partners closely with Worksite Sales, CI Technology Support, and Operations teams to ensure VisionLink is effectively applied to customer workflows and business objectives across the organization.

Training & Education

• Leads VisionLink onboarding and training for construction customers, including system configuration, asset organization, and workflow alignment.
• Delivers tailored VisionLink training sessions based on customer roles, fleet complexity, and operational needs.
• Reinforces best practices for VisionLink usage to drive sustained adoption and value realization.
• Serves as a subjectmatter resource for VisionLink features, subscriptions, and construction use cases.
• Supports internal training efforts to improve VisionLink knowledge across Sales and Support teams.

Sales & Account Support

• Partners with Worksite Sales to support VisionLink demonstrations, value conversations, and customer presentations.
• Supports VisionLink adoption across all engaged customers, ensuring consistent experience and outcomes.
• Translates VisionLink data into actionable insights related to utilization, idle reduction, maintenance planning, and uptime.
• Supports customer followups focused on adoption progress, optimization opportunities, and expanded usage.
• Assists in identifying opportunities to grow VisionLink usage across fleets, projects, or locations.

Operational & CrossFunctional Collaboration

• Collaborates closely with CI Technology Support and Operations teams to ensure a consistent and effective VisionLink customer experience
• Troubleshoots VisionLink adoption challenges and coordinate resolution across internal support resources
• Maintains accurate documentation of system configurations, training activities, and customer interactions
• Provides feedback on customer needs, adoption barriers, and process improvement opportunities
• Follows established processes, safety expectations, and documentation standards

SKILLS, KNOWLEDGE, AND ABILITIES:

• Proficient use of Microsoft Office Suite required.
• Ability to design and deliver presentation material in an efficient, effective manner.
• Experience with or ability to quickly learn various software systems.
• Ability to develop and provide out-of-the-box solutions to clients.
• Proven skills in written and verbal communications, planning, and organizing.
• Ability to apply logic and analytical reasoning skills to solve problems.
• Must be a self-starter with a strong sense of urgency to meet the challenges of a fast-paced business environment.
• Strong working knowledge of VisionLink and construction equipment operations.
• Ability to analyze and explain telematics data in a clear, customerfocused manner.
• Ability to support multiple customers and initiatives concurrently.
• Effective collaboration skills across Sales, Operations, and Technology teams.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED) required.
• Associate or bachelor's degree preferred, or equivalent experience preferred.
• Minimum of two years supporting, selling or utilizing telematics fleet solutions required.
• Minimum of two years experience in heavy equipment industry or similar experience required.
• Minimum of two years experience delivering customer training or technology enablement preferred.
• VisionLink or telematics platform experience strongly preferred.

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to lift up to 30 lbs. in accordance with Western States' Lifting Policy to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.