New

Service Desk Technician

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oklahoma, Oklahoma City
Apr 21, 2026
Description Job Title: Help Desk Support Staff Job Summary: Provide technical support of the organization's desktop computing environment while ensuring exceptional customer service in response to incidents and requests across the organization. Creates work tickets to ensure proper tracking, prioritization and escalation of technical incidents and requests. Level of Responsibility: General responsibilities with standardized processes Works under limited supervision Resolves routine questions and problems Refers the more complex issues to higher levels Follows established procedures to accomplish requirements of job Some latitude for deviation Essential Functions: Serve as the first point of contact for customers seeking technical assistance over the phone or email. Provide font line response, troubleshooting, diagnostics and resolution on general PC and network issues and support Microsoft core operating systems and business applications. Provide accurate information on IT products or services. Follow support methodologies based on ITIL standards to provide a highly performing and available environment. Communicate effectively with clients on the status of tickets and resolutions. Work collaboratively with peers to provide quick response, diagnosis, and resolution of client issues. Work collaboratively with all IT teams to centralize and standardize processes. Create tickets, record progress and resolutions on client incidents or service requests. Effectively escalate client issues to appropriate resources when necessary. Perform system installation and configuration. Document commonly encountered issues. Ensure compliance with team metrics in accordance with department goals. Work with end-users to implement IT skills. Education/Work Experience: Associate's Degree in Computer Technology or a related IT degree program, And 1 year help desk support experience 2 years help desk support experience in a corporate environment. Valid driver's license. * A+ Certification, Microsoft Certifications or other applicable certs. Skills Help desk, Help desk support, Service desk, Troubleshooting, Customer service Top Skills Details Help desk, Help desk support, Service desk, Troubleshooting, Customer service Additional Skills & Qualifications * Familiarity looking in exchange and tinkering around in it * Doing some light work in Horizon * Working within Intune. * Wants someone that 'talks with a smile voice' * Someone with experience helping people over the phone, not just in person. * Someone with a troubleshooting mind. Experience Level Intermediate to Expert Level Job Type & LocationThis is a Contract position based out of Oklahoma City, OK. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Oklahoma City,OK. Application DeadlineThis position is anticipated to close on Apr 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.