Desktop Support | Level II

Aquent is partnering with a leading organization known for its commitment to operational excellence and seamless technology infrastructure. This company empowers its workforce through robust IT support, ensuring every team member has the tools they need to succeed. Join us in supporting a dynamic environment where your technical expertise directly contributes to daily productivity and the smooth functioning of critical operations.

Are you ready to be the backbone of technology operations, ensuring every device is perfectly prepared and deployed? We are seeking a proactive and skilled individual to join a dedicated team focused on device management and deployment. In this pivotal role, you'll play a crucial part in equipping new hires, resolving technical issues, and upgrading equipment, directly impacting the efficiency and success of the entire organization. Your meticulous attention to detail and hands-on technical skills will ensure that all devices are ready for action, keeping the business running smoothly.

**What You'll Do:**

* Prepare and stage devices from stock within the build area.

* Perform device imaging for new hires, break-fix scenarios, and equipment refreshes.

* Collaborate with internal support teams to streamline device deployment processes.

* Manage and update asset records within internal systems, including the Sharepoint site and asset management database.

* Handle the receiving and shipping of equipment, maintaining accurate inventory.

* Conduct data wiping on mobile devices, such as iPhones, preparing them for disposal or refurbishment.

* Set up devices on the network for new hires, ensuring seamless integration.

* Perform other miscellaneous tasks within the depot to support overall operational success.

**Required Skills & Experience:**

* Proven experience in device imaging and deployment.

* Proficiency in managing and updating asset tracking systems and databases.

* Familiarity with network setup for new devices.

* Experience with data wiping procedures for mobile devices.

* Ability to lift, push, and pull up to 50 lbs.

* Strong organizational skills and attention to detail.

* Ability to work independently and as part of a team in a fast-paced environment.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

The target hiring compensation range for this role is $18 to $20. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.