Onboarding IAM - Ent

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Trains to perform all the duties of an Inside Account Manager while providing proactive direct sales support for one or more EAEs (Connection Enterprise Solutions Account Executives).
• Inside Account Manager duties include:
• Establishes, builds, and maintains strategic relationships with clients, manufacturer sales teams, and distribution partners.
• Completes white-glove activities for assigned clients.
  
  
  
  • Provides the best experience for a new client.
  • Works with EAE to onboard new accounts.
  • Initiates relationships for new clients with Connection.
  • Provides introductions to the clients’ Connection team.
  • Demonstrates value proposition and provides tutorials.
  • Understands the clients’ needs & current challenges.
  • Identifies customers’ current initiatives & engages internal resources.
  • Identifies new opportunities.
  • Introduces new clients to Connection overlays and partners.
  • Registers all deals.
  • Ensures a fast-track for account creation/setup. Works with other departments to ensure a timely setup.
  • Introduces new clients to their custom portal and highlights the values of self-service.
  • Modifies & manages the client’s portal to suit their needs.
  • Identifies and manages clients’ standards & engages partners to secure the most competitive pricing.
  • Communicates regularly with key client contacts.
  • Works to identify contacts in other departments.
  
  
  
  
• Trains new EAEs for success and ensures their introduction to Connection & the culture.
  
  
  
  • Provides the best level of support as EAE is ramping up through a weekly cadence of contact.
  • Ensures EAE starts producing as fast as possible.
  • Directs new EAEs on who to contact/engage.
  • Directs new EAEs on operational best practices.
  • Teaches new EAEs of our full capabilities (Services, overlays, etc.).
  • Helps new EAEs stay on task to achieve their goals.
  • Provides EAE progress reports and feedback to management.
  
  
  
  
• Provides customer quotes on complex solution proposals requiring technical configuration support.
  
  
  
  • Manages velocity proposals; inspects and reviews all velocity proposals >$25K to ensure pricing accuracy.
  • Follows up on customer quotes & opportunities.
  • Manages Salesforce activity to ensure all qualifying projects are recorded and updated.
  • Works towards maintaining a 4-hour customer response.
  
  
  
  
• Works with Inside Sales Support to ensure all orders are being processed accurately & timely to meet the customer’s shipment service level expectations.
  
  
  
  • Assists with order escalations, overflow on order entry & pricing verification reviews.
  • Manages open order process support for complex orders.
  • Provides RMA escalation assistance to the Inside Sales Support team.
  
  
  
  
• Accountable for overall daily oversight of the support team, customer satisfaction, and the relationship management with our customers and partners.
  
  
  
  • Responsible for the daily team communication with our customers, manufacturer partners & suppliers
  • Works with EAE to define and maintain a pricing strategy that leverages the areas below to ensure a competitive discount is extended to our customers while maximizing margins.
    
    
    
    • Smart Sourcing Initiatives
    • Contractual Limitations
    • Utilizes Partner Programs to manage customer bids and deal registration submissions.
    
    
    
    
  • Works with the Inside Sales Support Team to create, maintain, and manage customer standards and catalogues.
  • Utilizes self-service customer trainings and portal demonstrations (quote/order management, product search, reporting & RMA capabilities).
  • Responsible for identifying net new opportunities by leveraging the following areas:
    
    
    
    • Proactive QBR & Unsolicited Proposal Support.
    • Monthly Spend Analysis & Standards Management Review.
    • Customer whitespace analysis and strategy implementation to target new lines of business & cross-sell / up-sell activity.
    • Key partner inside/outside sales team relationships.
    
    
    
    
  • High volume and the excellent quality of work produced are key measures of job performance.
  • Manages and grows velocity product lines within the existing client base by obtaining assigned monthly/quarterly revenue and GP goals
  • Develops and maintains current knowledge of the velocity product line from leading technology market leaders. Velocity product lines are defined as desktops, mobile devices, low-end servers, peripherals, and accessories.
  • Prepares, analyzes, and presents client activity reports.
  • Functions as the leader of the inside sales team, mentoring, monitoring, and delegating support tasks to Inside Sales Support Rep (ISSR).
  
  
  
  
• Performs additional duties as assigned.
• Performs work from a remote home office.
• May require flexible hours to support assigned customers' time zone.