New

Assistant Director of Crisis Intervention and Support

Broward County, Florida
$100,934.03 - $161,090.90 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan

Apr 21, 2026
REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for the Assistant Director of the Crisis Intervention and Support Division in the Human Services Department (HSD). The Crisis Intervention and Support Division is seeking a strategic, compassionate, and forward-thinking leader to help guide one of the region's most critical safety-net systems. This position offers a rare opportunity to shape crisis response programs, strengthen service delivery across essential behavioral health and support services, and oversee vital funding that directly impacts individuals and families facing urgent and complex challenges. As a key leader within the Division, you will collaborate with community partners, influence policy and best practices, and drive innovation in crisis stabilization and support services. You will help ensure that every person in Broward County has timely access to effective, trauma-informed interventions that promote safety, dignity, and long-term stability. If you are committed to public service, energized by complex systems work, and passionate about improving outcomes for vulnerable populations, this role provides the platform to create meaningful and lasting change. General Description Assists in planning, organizing, and directing the activities of the Crisis Intervention and Support Division. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. Benefits of Broward County Employment High Deductible Health Plan - Bi-Weekly Premiums: Single ($10.90), Employee & Spouse ($27.91), Employee & Children ($20.91), Family $80.79 Includes County Funded Health Savings Account of up to $2,000 Annually Consumer-Driven Health Plan - Bi-Weekly Premiums: Single $82.58 - Family $286.79 Florida Retirement System (FRS) - Pension or Investment Plan 457 Deferred Compensation (Retirement Enhancement) - $2,000 Employee Match $50,000 Term Life Insurance & AD&D at no cost to you Eleven (11) Paid Holidays Each Year Vacation (Paid Time Off) = 2 Weeks Per Year Up to 40 Hours of Job Basis Leave (Paid Time Off) for Eligible Positions Paid Parental Leave Tuition Reimbursement (Up to 2K Annually) ... and MUCH More!! Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in social sciences, public or business administration or closely related field. Requires eight (8) years progressively responsible administrative experience in the provision of services or human services to children and families or closely related experience including four (4) years supervisory experience. Special Certifications and Licenses Must pass and maintain a level 2 background to be eligible for this position per Florida State Statute. SCOPE OF WORK Duties and Responsibilities The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Collaborates in developing, implementing, and maintaining strategic, fiscal, and capital improvement plans for the Division and in directing the administrative operations; prepares Division program and operating budgets and coordinates administration of divisional budgets, purchasing, personnel, contracts, grants and record keeping activities; recommends and implements organizational and administrative change. Participates in formal accreditation activities, working with agency management and staff to prepare for accreditation surveys and with accreditation; assists in ongoing systematic monitoring for compliance with accreditation or other standards as appropriate to the area of assignment. Directs and supervises professional and administrative staff as assigned. Makes recommendations for policies related to the general welfare of children and families living in Broward County and for related county, state and federal legislation. Participates at the community level in the on-going development and implementation of a coordinated, unified, system-wide strategic plan to meet the needs of children and families living in the County; reviews existing service programs in relationship to needs and recommends changes. Represents the County on community boards or committees as required; participates in local and statewide meetings; assists in staff-support activities associated with appointed boards, as required. Seeks out and develops new alternatives for programming and financial resources. Directs and manages activities associated with quality assurance and data management for on-going evaluation of performance and outcomes attainment for division programs, contracts and grants. Assists in directing, planning, implementing, and coordinating Division programs and in developing program goals and objectives; identifies equipment/supplies for inventory; attends and/or leads regularly scheduled meetings to look at burn rates of contracts/grants to ensure money is spent efficiently and appropriately. Assists in developing and implementing divisional policies and procedures; assists in developing formal collaborative agreements with local not-for-profit organizations and other local, state and federal agencies involved with children and families. Oversees the fiscal and grants team to ensure all general fund and grant budgets are up to date, forecasts are provided to Administrators and grant deliverables are met. Assist the Director in the operational oversight of all sections to include providing direct services expertise in child welfare for the Child Protection Team, Crisis Counseling and Justice Services Section. Participate in case consultation for concerning cases, child abuse, high risk factors to provide guidance. Oversee the revision or writing of policies and procedures for the Division. Manage the Quality Assurance and Improvement Process for the Division. Assist the Sections in any accreditation, certification, monitoring, or grant oversight. Oversight of all technology projects including procurement, purchasing development, implementation, final acceptance Managing Groupware/Provide Software for NJCC. Oversees and manages division recruitment, hiring, performance management, employee concerns, disciplinary issues, disciplinary meetings, and related matters Facilities liaison for NJCC, Satellite office and OJS. Addresses building issues, submits work orders, security concerns, day porter, cleaning service. Oversee and manage unified training academy/curriculum for all incoming staff for the division - CPT Academy, Crisis Academy , etc. Reviews the data submitted from the service sites in conjunction with performance management staff to ensure data is accurate and to analyze trends. Performs related work as assigned. Competencies Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. Ensures that the team understands and discusses relevant industry changes. Gives strong messages about how people's efforts make a difference to the broader organization. Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems. Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders. Provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Is a strong big-picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities. Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays. Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur. Ensures Accountability: Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures. Builds Networks: Effectively builds formal and informal relationship networks inside and outside the organization. Engages with a wide network, across many functions, disciplines, and business units, to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes. Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Connects with others on team projects and leverages their strengths and knowledge to deliver the best possible results. Champions the decisions of the team and operates in a way that builds team spirit. Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Appreciates the main elements of the organizational culture and politics; gives others advice on how to operate effectively. Brings initiatives to the attention of those who can act as champions and advocates. Persuades: Uses compelling arguments to gain the support and commitment of others. Convinces others through a variety of means and methods of persuasion, including well-reasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others. Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately. WORK ENVIRONMENT Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Perform light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy. SPECIAL INFORMATION County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request. County-wide Emergency Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.