Services/Support Coordinator

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreabout what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

• Order processing of inbound and outbound equipment; including physical verification of asset, data entry into multiple databases and systems, and coordination with multiple local and remote Keysight teams.
• Requesting calibration service and repair quotations from external suppliers.
• Create shipping documentation and physically move assets up to 20 pounds.
• Responsible for tracking and reporting order status as equipment moves through multiple processes.
• Requesting purchase orders.
• Coordinating supplier service at customer facility.
• Provide customers with service reports and respond to customer inquiries.
• Interface directly with customers and external suppliers.
• Determine and develop approaches to administrative services and support assignments and processes.
• Quality inspection of instruments and documents provided to customer.

• Associate degree or equivalent; 3 or more years related experience or a combination of education and experience.
• Must have direct customer support/interface skills and experience.
• Demonstration of excellent communication with customers and teamwork skills.
• Ability to work independently with minimal direction from management.
• High attention to detail.
• Solid working knowledge of Windows, Excel, Word, SharePoint, TEAMs and Outlook.
• Experience with database tracking and management systems.
• Ability to create routine reports.
• Ability to manage schedules, prioritize and multi-task.
• Flexibility to work overtime during the work week or weekend as production requires.
• Requires complete understanding of general and technical aspects of job.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***