New

Member Service Representative 1

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Florida, Jacksonville
Apr 21, 2026
Member Service Representative (MSR) - Jacksonville, FL * * Location: Jacksonville, FL (Hybrid Training Remote Role) Start Date: May 26 Training Schedule: 8:00 AM - 4:30 PM EST (Hybrid; OnCampus June 30 -July 2) Work Schedule: Remote * 8.5hour shifts within a 1:00 PM - 11:30 PM EST window * One rotating weekday off and one permanent weekend day off About the Role We are hiring dependable, servicefocused professionals to join a leading financial institution as Member Service Representatives (MSRs). In this role, you'll provide empathetic, accurate, and efficient support to members through backtoback inbound calls, helping resolve checking and savings account inquiries while delivering an exceptional member experience. This is a remote position following training, with required oncampus training dates. What You'll Do * Handle highvolume inbound calls supporting member account needs * Research and resolve account inquiries accurately using multiple systems * Deliver professional, empathetic, and solutionsfocused service * Document interactions and follow compliance and security procedures * Adhere strictly to assigned schedules and attendance expectations What We're Looking For * Strong communication, problemsolving, and customer service skills * Ability to multitask in a fastpaced contact center environment * Comfortable navigating multiple systems and dual monitors * Reliable, punctual, and committed-especially during training * Ability to work assigned shifts longterm (schedule changes not available during contract) Remote Work Requirements * Must reside within 60 miles of the local training hub * Dedicated, distractionfree home workspace * Reliable highspeed internet (provided equipment must be properly maintained) * Ability to independently troubleshoot basic technical issues * Commitment to data privacy and security standards Training & Schedule Expectations * Training is mandatory with no time off permitted * Training includes virtual instruction, onthejob learning, and callhandling practice * Must attend oncampus training dates as scheduled * Posttraining schedule may differ from training hours Job Type & Location This is a Contract to Hire position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Jacksonville,FL. Application DeadlineThis position is anticipated to close on May 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.