Student Intermediate Level

This
Student Support Technician provides tier 1 customer support for one or
more of the following applications: Opinio, Course Evaluations, and Qualtrics.
Support is provided by phone or email with assistance from a Technical Analyst
II. The student support technician will also create documentation,
update web-pages, communicate technical details to customers, assist with
projects, software testing, and will work alongside a team of 2-3 other support
personnel. Position is hybrid, with mostly off-site work, though some in-office
commitments are expected. Office hours are 8:00AM - 5:00PM, Monday through
Friday. Occasional weekend or off-hours work is required. Applicants are
expected to be able to work the full 28 hours available
for student staff.

Duties and
responsibilities include:

1. Review
technical documentation to support Course Feedback, Esurvey, and/or Test
Scoring faculty and students.

2. Work
through email or phone with faculty, staff and students using our services.

3. Provide
reliable and accurate technical support for students, faculty, department
chairs and administrators.

4. Learn and
work with UNM's Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantron
applications.

5. Help
troubleshoot and resolve technical issues from these four services.

6. Supports
the administration of campus-wide elections.

Equivalencies not found for this position

Minimum
Qualifications:
Enrolled in a degree
seeking program at UNM

Enrolled at least half-time (6 hours) at UNM for
fall and spring semesters (Audit hours do not count), and if Work Study,
you must meet satisfactory academic progress.

Minimum Skills
include:
1.Excellent written and verbal communications skills

2.Excellent teamwork and interpersonal skills

3.Strong work ethic and sense of responsibility

4.Organized, thorough, and detail-oriented

5.Able to problem solve within web applications and other information
technologies.

6.Flexible and able to adapt to occasional changes in
assignments and priorities

Preferred Qualifications:

1. Intermediate MS Excel and Word
skills

2. Microsoft Outlook Skills

3. Customer Service or helpdesk
experience

4. Close attention to detail

5. Knowledge of Windows OS

6. Ability to use and create
documentation

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.