New

Sr. Account Executive

Echo Global Logistics
life insurance, 401(k)
United States, Illinois, Chicago
600 West Chicago Avenue (Show on map)
Apr 23, 2026
Echo's Intermodal Operations Department is seeking a passionate, self-starting professional to join our team as the role of Senior Account Executive. In this role, you will be instrumental in supporting our sales team and delivering top-tier service to Echo's clients by managing all aspects of their Intermodal shipping needs. You will maintain and update operating procedures when necessary, working closely with inter-departmental teams at Echo to ensure the book of business is positioned for success. Job Duties & Responsibilities Quote, book, dispatch, manage, and track shipments using Echo's proprietary systems Proactively book and monitor shipments to ensure on-time pickup and delivery Schedule carrier appointments based on client needs and priorities Troubleshoot and resolve issues (missed pickups, late deliveries, etc.) Communicate shipment updates and risks to client sales teams Share accessorial updates proactively to protect margin and revenue Ensure accurate, timely billing; flag changes or adjustments quickly Follow established operating procedures Collaborate daily with team members to ensure load coverage Develop expertise in Echo's proprietary technology Support multiple sales reps, teams, and managers Cross-cover roles as needed when team members are out About You 2+ years of customer service experience Strong sense of urgency and time management Proactive, always improving processes Skilled at building and maintaining client relationships Communicates effectively across all levels and personalities Strong problem-solving mindset Thrives in fast-paced, ever-changing environments About Us We value collaboration, honesty, initiative, and positive energy Customer-first mindset in everything we do Committed to your career growth and development Hard-working, high-performance culture Offer competitive pay, great benefits, team events, and a strong community Requirements BA/BS degree with a strong GPA 3+ years customer service in a business services environment or 2+ years internal Echo operations experience Excellent written and verbal communication skills Ability to stay calm under pressure Strong business acumen Knowledge of transportation modes Team-oriented mindset What We Offer Competitive compensation Medical, dental, vision, disability & life insurance 401(k) Career advancement opportunities Fun, energetic work environment Volunteer opportunities Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-MA1 Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. Compensation $56,641.00-80,671.00 per year