Business Systems Analyst

Position Summary

The Business Systems Analyst (BSA) is an integral part of delivering system improvements to enable the National Council to achieve its mission. The Business Systems Analyst uses Agile methods with product owners across the organization to transform their ideas into functional requirements to be included in future development sprints. The Business Systems Analyst ensures quality is maintained throughout the process from requirements to Quality Assurance (QA) and implementation.

This is an individual contributor role. While this position can be done remotely from anywhere in the US, you must primarily work US Eastern time business hours of 8:30 AM to 5:00 PM ET.

Key Responsibilities

• Analyze business needs and document requirements, use cases, and implementation needs.
• Develop user stories, acceptance criteria, test scripts and coordinate User Acceptance Testing.
• Provide training on system functionality and create reporting output.
• Collaborate with product owner and development team to facilitate productive sprints, system evolution and upgrades.
• Serve as the lead contact between subject matter experts, project managers, and development teams for core business applications.
• Align technology initiatives with organizational goals and objectives.
• Manage open issues and system bugs with vendors and stakeholders.

Required Qualifications

• At least 5-7 years of experience working with IT teams as a BSA or similar role.
• Bachelor's degree or equivalent additional years of experience.
• Experience working with complex enterprise systems and business processes.
• Hands-on Microsoft Dynamics 365 CRM experience.
• Strong analytical, communication, and project management skills.
• Demonstrated understanding and experience working within an Agile software development life cycle (SDLC) and best practices.
• Strong attention to detail, professionalism, customer service and integrity.
• Strong decision-making, leadership, collaboration, and problem-solving skills.

Preferred Qualifications

• Familiarity with sales processes (lead-to-cash, pipeline management, forecasting).
• Prior experience in the nonprofit sector.
• Microsoft certifications (e.g. MB-210, MB-280)
• Experience using testing methodology.
• Experience working in a transformation environment.

Salary & Benefits

The salary range for this position is $101,764 to $123,394. Salary decisions within the range are based on experience, education and internal equity.

The National Council offers a comprehensive benefits package, which includes (but is not limited to):

• Medical, dental, vision, life and disability insurance
• 403(b) retirement plan with employer contributions after 1 year of service
• Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
• Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
• Free unlimited Relias professional development courses
• Annual professional development and tuition reimbursement funds
• Calm Premium access

About Us

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.

Founded in 1969, the National Council is a membership organization that drives policy and social change on behalf of nearly 3,200 mental health and substance use prevention, treatment and recovery organizations and the more than 15 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services and supports. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 4.5 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing to meet this moment. We've more than doubled our dedicated team to 240+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States.

The National Council is proud to be an equal-opportunity employer. We embrace individuals from all backgrounds and perspectives, welcoming people of all races, ethnicities, religions, genders, sexual orientations, and ages, as well as veterans, people with disabilities, and those with lived experiences in mental health and substance use challenges to apply. We are committed to fostering a welcoming environment and recruitment process for everyone. If you require accommodation during the application process, please contact us at Recruiter@thenationalcouncil.org.