New 
Member Service Representative
 TEKsystems | |
$17.31 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Iowa, Urbandale | |
 Mar 07, 2026 | |
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*What You'll Do* In this role, you will support providers and customers by delivering clear, accurate, and friendly service. Daily responsibilities include:
* *Answer inbound calls* from providers regarding member eligibility and claim status * Work in a *call center environment* handling both inbound and outbound calls * *Respond to standard and complex inquiries* about products, services, coverage, and policies via phone or email * *Research customer questions*, follow up via email or outbound calls, and ensure complete resolutions * *Troubleshoot basic website issues* and guide customers through online tools * Assist customers with *payments, billing questions, policy changes, coverage explanations, and rate changes* * *Provide professional written or verbal responses* using available resources and reference materials * Request *additional or missing information* from customers when needed * *Document all interactions* and escalate issues to appropriate teams when necessary * Support questions related to *L&H or P&C insurance policies* * *Work a consistent, scheduled shift* with reliability and flexibility *What You Bring* We're looking for team members who are: * *Experienced:* 1+ year of customer service experience * *Educated:* High School Diploma or GED required * Strong communicators who can simplify complex information * Comfortable navigating computer systems and solving problems * Patient, professional, and confident in handling a variety of customer needs *Job Type & Location*This is a Contract to Hire position based out of Urbandale, IA. *Pay and Benefits*The pay range for this position is $17.31 - $17.31/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Urbandale,IA. *Application Deadline*This position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |