New

Technical Support Customer Service Representative

TEKsystems
$20.58 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Lowell
Mar 07, 2026
Job Title: Technical Support Customer Service RepresentativeJob DescriptionWe are seeking a Technical Support Customer Service Representative to join our team in a hybrid capacity. This position offers a flexible work schedule with the opportunity to work three days in the office and two days from home, allowing you to choose the days that best fit your needs. The role is initially contracted until the end of the year, with the potential for extension or conversion to a full-time position, dependent on headcount and budget. The core working hours are from 8 AM to 5 PM, and the position is based out of Lowell, MI. Responsibilities * Drive positive consumer experience through technical support via phone and email. * Answer product questions including features, benefits, installation, and appropriate sizing of products. * Execute call center documentation and processing. * Resolve customer questions, provide remote troubleshooting, and respond to emails and voicemails. * Assist in the development of FAQs and troubleshooting guides. * Review product training presentations. * Organize and document proven processes and procedures. * Assist in reviewing manuals, technical bulletins, and technical marketing artwork for accuracy. * Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools. * Assist consumers through product replacement or repair programs. Essential Skills * At least 2 years of experience in a manufacturing order entry/customer service or technical capacity. * Heavy Microsoft Excel experience. * Ability to work in a hybrid model and commute to Lowell, MI. * Experience with SAP or Oracle is a must. Additional Skills & Qualifications * Marine or RV experience is a plus. * ASE Electronics/Electrical Systems A6 Certification is advantageous. * MEI - Marine Electronics Certification is beneficial. Why Work Here?Join a team that is part of the world's largest recreational marine business, where passion and customer focus are at the heart of everything we do. Be part of a dynamic environment that offers opportunities for growth and development in a supportive and flexible work setting. Work EnvironmentThis position operates in a hybrid work environment, offering a mix of in-office and remote workdays based on your preference. The role involves using various technologies, including Microsoft Excel, SAP, and Oracle. The workplace promotes a collaborative atmosphere focused on enhancing customer experience and technical support. Job Type & LocationThis is a Contract position based out of Lowell, MI. Pay and BenefitsThe pay range for this position is $20.58 - $20.58/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Lowell,MI. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.