New

Call Center Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, paid holidays, sick time, 401(k), retirement plan
United States, Pennsylvania, Harrisburg
Mar 07, 2026
Job Title: Customer Service Representative Job Description Join an award-winning organization and become a part of a leading service provider for government agencies and transportation departments across the U.S. This position involves managing incoming calls from existing customers regarding account information, offering support to potential customers, processing new applications, payments, and maintaining accounts. You will play a vital role in documenting customer concerns, updating account information, and handling correspondence through mail and email. Responsibilities * Answer incoming phone calls from customers regarding account information. * Provide information to potential customers. * Process new applications and payments over the phone. * Document customer concerns and problems. * Update and change account holder information. * Perform basic data entry and follow up mail & email correspondence. * Maintain accounts including changes, adjustments, and statement requests. * Explain terms, conditions, policies, and procedures related to the account. * Prepare reports such as CSR Daily Activity report and cash out report. * Proactively address customer requests and explain terms and conditions. Essential Skills * At least 1 year of Call Center Experience. * Proficient in data entry and computer literacy. * High School Diploma or GED. Additional Skills & Qualifications * Positive demeanor and strong attendance record. * Reliable transportation or ability to travel on the bus route. Why Work Here? Enjoy paid holidays and PTO starting from your first day. You will have opportunities for voluntary overtime paid at time and a half during busy seasons. These are permanent positions with long-term prospects. Benefit from a large desk/cubicle, participate in decorating contests during holiday seasons, and enjoy holiday luncheons, celebrations, and food trucks. Work Environment Work in a call center cubicle environment within a large office building on one floor, eliminating the need for stairs or elevators. The primary shift is Monday to Friday, 9:30 a.m. to 6:00 p.m., with other shifts available. Dress code is business casual, allowing jeans but not leggings or sweats. Phones must be stored away to comply with privacy policies Job Type & LocationThis is a Contract position based out of Harrisburg, PA. Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Harrisburg,PA. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.