Administrative Suppor Assistant

The Administrative Support Assistant position is a cross-trained (Student Union Administration Office, Events and Planning Office, and Facilities work order system), front-line support role that provides excellent customer service and administrative assistance across multiple service areas within the Student Union Building. These service areas include the Welcome Desk, Administrative Desk, Events and Planning Office, and the Facilities/Maintenance team. They are the first point of contact for many who enter the Student Union Building, including students, staff, faculty, community members, and more. Administrative Support Assistants answer questions, direct people to various departments or locations, understand and navigate the work order system, and assist in reserving spaces. They ensure all feel welcome and receive efficient, helpful service.

Key Responsibilities

General:
Follow established procedures and guidelines
Follow confidentiality guidelines
Crosstrain in multiple desk areas to ensure coverage and operational continuity
Communicate effectively with supervisors and team members
Maintain professionalism and friendly demeanor

Welcome Desk Operations:
Greet and assist students, staff, community members, and visitors with professionalism and in a friendly manner
Answering general questions regarding campus locations, refer people to appropriate contacts, and have a working knowledge of campus information
Maintain a welcoming, organized environment
Ensure logs are up to date and maintained

Administrative Desk Operations:
Perform basic administrative tasks such as filing, scanning, and receiving mail.
Support Administrative Office operations by assisting staff as needed

Event Planning Operations:
Reserving rooms
Assist with scheduling and managing room reservations using EMS
Communicate meeting space availability to customers
Process requests, inquiries, updates, and cancellations

Facilities:
Knowledgeable in navigating work order system
Ability to place and retrieve work orders for facilities team

Required Qualifications:
Strong customer service and communication skills
Ability to multitask and work independently
Basic computer skills and willingness to learn now systems
Strong organization and problem-solving skills
Performs miscellaneous job-related duties as assigned

Preferred Qualifications:
Prior customer service or administrative experience
Prior experience with scheduling and booking meetings
Prior experience with work order systems
Bilingual skills (English/Spanish) preferred

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.