Position Details
Position Information
| Recruitment/Posting Title |
System Support Manager |
| Job Category |
Staff & Executive - Information Technology |
| Department |
UFA University Procurement Ser |
| Overview |
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a
top 100 best large employer in America,
Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Finance and Administration (
UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university's financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers' standing as an academic, health, and research powerhouse. We are deeply committed to our
guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit
https://finance.rutgers.edu/
|
| Posting Summary |
Rutgers, The State University of New Jersey, is seeking a System Support Manager
UFA University Procurement. This position is responsible for overseeing the day-to-day production support, configuration, and operational tasks of the Jaggaer procurement system, also known as RU-Marketplace. This position reports to the Director of Systems, Operations, and Support.
This role manages a team of staff consisting of employees and student workers and serves as the primary owner of system support operations, ensuring system performance and reliability, performing system enhancements, and managing issue resolution. The position leads and coordinates production support activities, including workflow configuration, rule management, integration monitoring, and incident response. Acting as the primary liaison between business stakeholders, IT, and the Jaggaer vendor, the System Support Manager ensures timely resolution of system issues, manages system changes, and supports continuous improvement initiatives.
Among the key duties of this position are the following:
- Manages the Procurement System (Jaggaer), including system performance, functionality, configuration, user access, patches and upgrades, and integration with the Oracle Financial System.
- Leads the development and ongoing maintenance of system configuration, business rules, workflows, queues, forms, and reports.
- Ensures all system patches for the Procurement and Financial systems are fully tested through structured planning and execution prior to deployment.
- Leads and supports initiatives to improve efficiency and effectiveness of operational procurement processes, enabling corresponding enhancements within the Procurement System.
- Identifies, proposes, develops, and implements new system solutions to drive process improvements and support policy enforcement.
- Manages help-desk tickets related to system support, ensuring timely and effective responses.
- Conducts ongoing system assessments and health checks to evaluate business operations readiness and gaps and develops mitigation and improvement plans.
- Supports the established operational and engagement model that enables effective management of people, processes, and risks, and promotes access to knowledge that may drive continuous improvement.
- Manages the System Support team to deliver system support to our users and coaches the team to develop technical skills, problem-solving capabilities, and customer-focused support practices.
|
| FLSA |
Exempt |
| Grade |
08 |
| Salary Details |
|
| Minimum Salary |
124377.000 |
| Mid Range Salary |
157334.000 |
| Maximum Salary |
190290.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
|
| Work Arrangement |
|
| Union Description |
Admin Assembly (MPSC) |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree or an equivalent combination of education and/or experience.
- Seven (7) years of experience supporting enterprise vendor-hosted procurement systems.
- Five (5) years of experience managing a technical/system support team serving a large-scale user population.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Strong leadership and influencing skills.
- Demonstrated ability to capture trends and derive insights from system deployments and operational data.
- Knowledge of procurement systems and end-to-end procurement processes.
- Knowledge of waterfall and/or agile project frameworks.
- Ability to drive innovative approaches to challenges in a fast-paced environment.
- Ability to build collaborative partnerships with departments and business stakeholders.
- Prior experience supporting teams in building technical and functional capabilities.
|
| Preferred Qualifications |
- Experience in Jaggaer system - Sourcing, Purchasing, Accounts Payable modules.
- Experience in a higher-ed environment with system and operational support.
- Analytical skill to analyze system issues and enhancement opportunities.
- Experience in developing operational procedures for system support.
- Experience working in a team environment.
- Strong organizational, planning, and analytical skills with strong attention to detail.
- Excellent written, verbal, and interpersonal communication skills.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST0446 |
| Posting Open Date |
03/06/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Off Campus |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Mar 07, 2026