Associate State Reporting Support Analyst

Yarmouth, Maine | Bangor, Maine | Falmouth, Maine | Orono, Maine

0-5%

• Provide inbound phone, web, or email software support to resolve client inquiries and problems.
• Conduct high-level analysis and diagnosis of client issues, and report agency requirements.
• Provide the highest quality instruction to clients in the area of State Reporting.
• Work closely with State Reporting team members to review program issues and functionality while encouraging a collaborative learning experience.
• Create user documentation/videos when required and contribute to the company's knowledge library.
• Manage open calls by identifying and prioritizing issues in line with published policies.
• Use Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
• Commit to expanding technological skills and knowledge of the Tyler products to continually develop product expertise.
  

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal and customer service skills.
• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc., is desired.
• Exposure to relational databases or SQL is desired.
• Knowledgeable with Microsoft Office.

Salary will generally fall between $46,500 - $62,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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