Enterprise Implementations Lead

About the opportunity

At Machinify, we're constantly reimagining what's possible in our industry, creating disruptively simple, powerfully clear ways to maximize our clients' financial outcomes today and drive down healthcare costs tomorrow. As part of the Enterprise Implementations team, the Implementation Project Manager / Implementation Lead drives endtoend implementation of healthcare technology, analytics, and payment integrity solutions. This role is responsible for onboarding new clients, supporting product and service expansions, managing complex data integrations, and ensuring that projects meet timelines, quality standards, regulatory requirements, and client expectations.

Serving as the primary point of contact throughout the implementation lifecycle, this role partners closely with client stakeholders and Machinify Product, Technology, Data Engineering, Analytics, Client Success, and Operations to deliver highquality implementations that create measurable value for health plan partners.

What you'll do

• Lead endtoend implementation cycles, including discovery, data readiness, configuration, integration, UAT, golive, and postlaunch transition.
• Develop and maintain project plans, timelines, milestones, RAID logs, risk mitigation plans, and status reports.
• Facilitate internal and external project meetings, including kickoffs, milestone reviews, and working sessions.
• Oversee crossfunctional project teams to ensure timely completion of tasks and proactive issue resolution.
• Identify and mitigate risks; escalate blockers to leadership as needed.
• Ensure implementation activities meet quality standards, data security requirements, contractual obligations, and industry regulations (e.g., HIPAA, CMS).
• Serve as the primary point of contact during implementation, ensuring a responsive, solutionoriented client experience.
• Provide clear and timely updates, action items, and next steps.
• Prepare and deliver clientfacing materials including status decks, project updates, training materials, and process documentation.
• Present complex or technical concepts to both technical and nontechnical stakeholders, including client leadership.
• Coordinate data mapping, validation, ingestion, and quality checks across healthcare file types (claims, eligibility, provider, pharmacy, etc.).
• Transcribes requirements into actionable tickets, supporting grooming and sprint planning with Engineers.
• Demonstrate strong understanding of analytics workflows, data mining concepts, audit/recovery processes, and payment integrity operations.
• Support integrations related to complex claims audits, COB, subrogation, pharmacy, data mining services, payment integrity algorithms, and other related workflows.
• Design, refine, and optimize operational workflows based on client requirements and product capabilities.
• Diagnose operational or systemrelated issues and collaborate internally to resolve them.
• Develop user guides, SOPs, quickstart guides, implementation plans, and process maps for client and internal use.
• Maintain clear, auditable documentation for all implementation activities.
• Deliver training on platform features, workflows, AIdriven tools, and processes to clients and internal teams.
• Partner with Product, Data Engineering, Analytics, Client Success, Compliance, and Operations to ensure implementation readiness and alignment.
• Provide feedback to improve implementation methodologies, tools, templates, and overall process efficiency.
• Support onboarding, coaching, and knowledge transfer for new Implementation team members.
• Contribute to continuous improvement initiatives that enhance scalability, quality, and efficiency.

What experience you bring (Role Requirements)

• Bachelor's degree in Business, Healthcare, IT, Data, Project Management, or related field (or equivalent experience).
• 3-5+ years of implementation or project management experience in healthcare technology, payment integrity, insurance services, analytics, or related fields.
• Experience with healthcare data structures and exchange file types (claims, eligibility, provider, pharmacy) and associated integration workflows.
• Strong understanding of data mining concepts, analytics workflows, and how data supports audit or recovery outcomes.
• Experience implementing both SaaS products and servicesbased solutions.
• Proficiency with JIRA, Smartsheet, Microsoft Project, Excel, Word, PowerPoint, and Outlook.
• Excellent verbal and written communication and the ability to explain technical concepts to nontechnical audiences.
• Strong analytical, problemsolving, and criticalthinking skills with the ability to manage dataheavy implementations.
• Ability to manage multiple priorities and deadlines in a fastpaced environment.
• Strong relationshipbuilding skills and a customercentric mindset.
• High degree of professionalism, reliability, and consistency.
• Working knowledge of CMS requirements, healthcare regulations, and HIPAA.
• Ability to collaborate across distributed teams, lead through influence, and work independently with minimal oversight.
• PMP, PRINCE2, Agile, or similar certification preferred.

What we offer

• WorkfromanywhereintheUS!Machinifyisdigital-first.
• TopMedical/Dental/Visionofferings
• FSA/HSA
• Tuitionreimbursement
• Competitivesalary,401(k)withcompanymatch
• Additionalhealthandwellnessbenefitsandperks
• Flexibleandtrustingenvironmentwhereyou'llfeelempoweredtodoyourbestwork

The salary for this position is based on an array of factors unique to each candidate: Such as years and depth of experience, set skills, certifications, etc. We are hiring for different levels, and our Recruiting team will let you know if you qualify for a different role/range. Salary is one component of the total compensation package, which includes meaningful equity, excellent healthcare, flexible time off, and other benefits and perks.

The salary range for the role is $110,000 - $130,000.