IT Technician

Job Description:

We are seeking a dependable and service-oriented IT Support Technician to provide onsite technical support for approximately 25 users in our Huntsville, AL office, while assisting in remote support for users across the organization.

This role partners with a centralized IT team headquartered in Northern Virginia and supports an organization of approximately 400 users.

Duties/ Responsibilities

• Deliver technical support for desktops, laptops, mobile devices, and peripherals
• Administer user accounts in Microsoft Entra ID (provisioning, access control, MFA support)
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Image, deploy, and maintain Windows 11 endpoints
• Assist with Fortinet network infrastructure and troubleshooting
• Support printers, conference room technology, and office connectivity
• Maintain asset inventory and technical documentation
• Escalate complex issues to senior IT engineers as appropriate
• Participate in security initiatives and IT improvement projects

Required Skills/Abilities

• 3+ years of Help Desk or IT Operations experience in a business environment
• Strong troubleshooting skills in Windows 11
• Experience with Microsoft 365 administration
• Familiarity with Microsoft 365 GCC environments
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Experience supporting remote users
• Strong communication and customer service skills
• U.S. citizenship required

Technical Environment

• Windows-based enterprise infrastructure.
• Microsoft 365, Entra ID, and Azure cloud services
• Entra ID-joined endpoints
• Fortinet network stack
• Centralized IT team headquartered in Northern VA

Nice to Have Skills

• Experience with Fortinet stack (FortiGate, FortiSwitch, FortiClient VPN)
• Familiarity with Intune or other endpoint management platforms
• Experience in security-conscious environments
• Experience working in structured IT environments
• CompTIA A+, Network+, or Microsoft certifications

Education and Experience:

• Bachelor's degree or equivalent experience (minimum three years relevant IT experience).

Travel Requirement:

• Occasional travel to Dynamo HQ in Vienna, VA; no regular travel expected.

Clearance Requirement:

• This role does not require a security clearance at hire; however, candidates must be eligible to obtain one in the future if business needs change.

Dynamo is a full lifecycle digital transformation company providing best-in-class technology and mission support services to our clients. Dynamo's mission is to lead the digital transformation industry and provide best-in-class solutions for our clients with a truly human touch.

We leverage industry leading practices to empower our clients, ultimately providing them with the necessary tools, knowledge, and information required to successfully achieve their strategic goals, while optimizing their operations.

Through our partnerships, boldness, and authenticity, Dynamo goes against the grain of a traditional government contracting company by providing top-caliber team members, delivering quality results, and always exceeding expectations.

Dynamo Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, disability, protected veteran status, age, or any other characteristic protected by law.