Title Resolution Specialist, Used Car Operations

Tesla is seeking a Title Resolution Specialist within the Used Car Operations business. This team is responsible for ensuring seamless title transfers for all acquired vehicles across North America.

As a Title Resolution Specialist, you'll ensure trade-in and used vehicle title issues are resolved quickly and compliantly. You'll communicate directly with customers, lienholders, DMVs, and internal support teams to resolve issues and remove blockers in the title transfer process. This role requires excellent written and verbal communication skills, strong problem-solving ability, and the capacity to navigate ambiguous situations confidently and autonomously. While deep knowledge of all DMV laws and title regulations isn't required initially, you'll be expected to develop title processing expertise over time. We're looking for someone highly organized, resourceful, high-agency/ownership, and detail-oriented who thrives in a fast-paced environment and brings a positive attitude every day.

• Manage regional pipeline of aging inventory: identify title blockers, research databases, contact DMVs/banks/customers/teams, log activities, and schedule follow-ups
• Deliver timely, proactive, professional communications with stakeholders while ensuring full compliance with state/federal regulations
• Multitask across reports, maintain organized work pipelines, and hit productivity targets (e.g., tasks/hour, paperwork completion, aging cases)
• Prepare concise situation reports on high-aging inventory; present updates to teams and leadership on progress/next step
• Analyze trends in title/document issues using data, brief leadership, and drive process improvements to prevent recurrences
• Lead training for high-defect locations and new store openings on trade-in title processes and compliance
• Master national title/registration processes; track regional DMV changes, escalate impacts, and support change management

• 3+ years in administrative, compliance, DMV/dealership, or vehicle titling/registration roles
• Bachelor's degree preferred
• High agency, ownership, attention to detail, organization, and strong verbal/written communication
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) at intermediate level
• Ability to thrive in fast-paced, ambiguous environments with a positive attitude
• Familiarity with DMVs, titles, registration, lienholder processes a plus

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program